Position Description

Senior Support Technician
Location Lincoln, RI
Company Order Number 2918
# of openings 1
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CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. We continue to successfully deliver network integration, support services, product solutions, and application services to our valued clients. Our focus is simple: make technology easy and help our clients use it as effectively as possible.

OVERVIEW

The Senior Technician provides advanced technical support for all end-user devices, including desktops, laptops, tablets, peripherals, and classroom technologies, across a school district. This position ensures timely resolution of IT issues, leads device rollouts, mentors junior technicians, and supports key technology initiatives that enhance teaching and learning.   

RESPONSIBILITIES

  • Provide Tier 2 support for desktops, laptops, mobile devices, and peripheral equipment.
  • Troubleshoot complex hardware, software, and connectivity issues in a timely and professional manner.
  • Install, configure, and maintain end-user devices across multiple school sites.
  • Manage endpoint devices using MDM tools such as Jamf, Intune, or Google Admin Console.
  • Deploy and maintain images and software using tools like SCCM, MDT, or similar.
  • Maintain inventory records, asset tags, and ensure devices are properly tracked and secured.
  • Provide on-site and remote support to teachers, staff, and students.
  • Create and deliver training or documentation for end users.
  • Assist with onboarding new staff and configuring their devices and access.
  • Perform basic network troubleshooting (Wi-Fi, VLANs, IP addressing).
  • Support integration with directory services such as Active Directory and Google Workspace.
  • Collaborate with the Systems Administrator and Network Engineer for escalated support issues.

  • Perform other job-related duties as assigned

     

     

QUALIFICATIONS

  • Associate’s degree or higher in Information Technology or related field (or equivalent experience).
  • 3–5 years of progressively responsible experience in desktop support, preferably in a K–12 or public sector environment.
  • Strong working knowledge of:
    • Windows 10/11, macOS, and Chrome OS
    • MDM solutions and imaging tools
    • Common educational platforms (Google Workspace, Microsoft 365, LMS tools)
  • Certifications such as CompTIA A+, Network+, Microsoft Certified, or Google IT Support.
       

MEASUREMENTS

  • Client contract renewal / Customer Satisfaction rating.
  • Technical Certifications
  • 230 days/billable/year (fulfillment of contract)
  • Regularly scheduled account updates to Manager.

CCS Offers:

  • Competitive salaries
  • Comprehensive benefits including:
    • Medical and dental plans
    • Company paid vision and short and long term disability plans
    • Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
    • 401K with employer match
    • Tuition reimbursement
    • Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
    • Company paid life Insurance
    • Paid holidays and vacation
    • Technical certification gift card rewards program

Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success!  We are great place to start your IT career!

EEO Statement:

Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.  To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.

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