IT Technologist

Location: San Francisco, CA
Location Detail: San Francisco, CA

Description

The Brattle Group, a privately held, global economics consulting firm, is seeking a motivated and flexible individual with strong customer service and communication skills for a full-time IT Technologist to support the Information Technology department in our San Francisco, CA office. The position is responsible for providing technical support and training to users of PCs, collaboration solutions and related end user technologies and products. Additionally, this role facilitates the IT Help Desk function to identify, resolve, and prevent the reoccurrence of problems.

 

Some of the day-to-day responsibilities of this role include:

  • Deploying laptop images using KACE Imaging, profile data migration and custom application installation
  • KACE 1000 and 2000 Appliance administration and day-to-day management including distributing OS and application drivers and updates
  • Scripting using Windows batch files, PowerShell and Script Logic
  • End user support with Windows 10 64bit Enterprise, MS Office 2016 (including Outlook 2016), Smart Phones (iOS devices)
  • Responding to end user work orders (via KACE Helpdesk) on all support requests
  • Providing timely, efficient and pleasant follow up to end user questions/issues
  • Using Active Directory to manage domain accounts including creation, modification and removal
  • Support collaboration hardware and software including, but not limited to, Zoom Video Conferencing and Jabber

 

THE CANDIDATE

This position is responsible for providing critical technical support to users of PC and related desktop products. This Technical Support Specialist must be able to provide in-the-moment technical training to new and existing staff. Other requirements include: 

  • Seven or more years of experience in Computer Operations, PC Desktop and Help Desk support
  • Associate’s Degree in Information Systems, Computer Science; A+ and MCP Certification preferred
  • Demonstrate hands-on proficiency with:
    • Windows 10 64bit Enterprise Operating Systems
    • Microsoft Office 2016 Professional Suite
    • Cisco VPN Client Configuration and support
    • Zoom (or MS Teams) Video Conferencing multi-site administration and support
    • Active Directory user management
  • Exceptional communication and customer service skills and a strong willingness to provide excellent service
  • Ability to take ownership and manage time efficiently while handling multiple and shifting tasks in a fast-paced environment
  • Successfully able to work independently, as well as in a team environment
  • Ability to work effectively with clients and team members, as well as third-party vendors
  • Rotating on-call coverage support required
  • Occasional travel, as needed (including international locations)

 

THE PACKAGE

We offer a generous compensation and benefits package, including medical, dental, 401K/profit sharing, life and disability insurance, paid time off, and internal professional development and training programs, designed to reward success at all levels. Details regarding compensation will be based on the candidate’s knowledge, skills, and experience.

 

In order to be considered for this position, please apply through the link below submitting a cover letter and resume.

 

The Brattle Group is an equal opportunity employer: Please read our full EEO statement here.




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