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Job Coach Supervisor

Req ID: 7575
Location: Chicago - Englewood
# of Openings: 1
Shift: 1
FT/PT: Full time
Employment Type: Regular
Salary Schedule:
Job Notes:


Heartland Alliance for Human Needs & Human Rights is a global anti-poverty and human rights organization that has been tackling society’s toughest challenges since 1888. Today, we serve the most marginalized people in society, including immigrants and refugees, people experiencing homelessness, and survivors of violence and torture. We believe that society is better for everyone when all of us can participate, prosper, and reach our full potential.

Heartland Alliance is coordinating READI (Rapid Employment and Development Initiative) Chicago, a network of community-based organizations on Chicago’s South and West Sides that will engage individuals at the highest risk of becoming victims or perpetrators of gun violence in an 18-month wage-subsidized transitional job (TJ) and cognitive behavioral therapy (CBT) program, followed by up to six months of follow-up case management and coaching support.  The goals of READI Chicago are to: decrease shootings and homicides among those at highest risk of gun violence; create new opportunities for these same individuals to change their life trajectory and decrease their involvement with the criminal justice system; and help build an infrastructure at the community level to promote long-term safety and opportunity in Chicago’s most impoverished communities.  The Crime and Poverty Labs at the University of Chicago will lead the program evaluation and we will also partner with the City of Chicago, the Cook County Sheriff’s Office, and the Illinois Department of Corrections

Reporting to Pathways to Success’ Sr. Director, the Job Coach Supervisor is responsible for providing job coaching and case management support to a small cohort of participants, supervising coaches and providing expertise as needed to coaches in their work with participants, and adhering to all READI Chicago implementation requirements.  Coaches will be energetic, flexible, collaborative, and proactive team members who positively and productively support high-risk participants.  Individual accountabilities and work volume will be established through the development of annual Success Objectives, within the framework outlined below.


Essential Duties and Responsibilities:


  • Supervise and support coaches in their duties:

    • Provide guidance for managing challenges

    • Conduct performance reviews and guide performance improvement

    • Recruit, hire, and train coaches

  • When necessary perform any and all duties performed by coaches:

    • Provide one-on-one case management

    • Develop individual success plans for participants

    • Identify support service needs and connect participants to appropriate services

    • Learn about participants’ individual career goals and connect to appropriate training

    • Develop and maintain relationships with employers and connect participants to appropriate opportunities

    • Provide job search assistance and support development of job search skills

    • Develop and lead work-readiness coursework and activities

    • Guide participants through transitional work experience and advancement opportunities

  • Manage orientation process for new participants:

    • Provide an accurate overview of what participants can expect from READI Chicago including hours, wages, services, activities, and advancement pathways

    • Build and maintain participant interest and enthusiasm for READI Chicago

    • Accurately communicate expectations for participants, READI Chicago policies and procedures

    • Ensure that all necessary paperwork is completed in order for participants to begin transitional employment

    • Communicate any essential information regarding the Crime Lab’s study and gather all required data

    • Deliver an introduction to the cognitive-behavioral curricula and prepare participants to engage in CBT work on the subsequent Friday

  • Organize and manage Friday developmental (“5th day”) activities:

    • Become trained as a lead facilitator for selected cognitive-behavioral curricula, and facilitate weekly cognitive-behavioral group sessions

    • Coordinate and schedule internal and external content providers and service providers such as asset building, child support assistance, record expungement, parenting, etc.

    • Develop and/or identify work-readiness curriculum, implement curriculum, and schedule and supervise weekly work-readiness coursework

  • Participate in trainings to learn the principles of trauma-informed care, motivational interviewing, conflict de-escalation, harm reduction, and other relevant concepts, and apply that knowledge in daily interactions with READI Chicago participants

  • Review and assess transitional worker performance and determine whether participants have met the criteria for advancement within the program

  • Coordinate with outreach provider(s) to manage the handoff of referrals, facilitate interagency communication, and activate reengagement activities for transitional workers who quit, disappear, get fired, or otherwise separate from programming.

  • Participate in the READI Chicago network, working closely with staff across READI Chicago to support participants

  • Communicate and coordinate with research staff to ensure data requirements and other needs are met

  • Manage all necessary paperwork and reporting associated with orientation, case management activities, employer contacts, participant advancement, retention follow-up, and other programming activities



  • Bachelor’s degree in a related field such as social work or psychology

  • Master’s degree and LCSW or LCPC preferred

  • 1-2 years’ experience in a managerial role overseeing case management, counseling, and/or coaching functions in a social service setting, preferably with formerly incarcerated individuals, opportunity youth, or similarly at-risk populations

  • Excellent written and verbal communications skills

  • Excellent organizational skills

  • Knowledge of workforce development and employment services for chronically unemployed individuals or individuals experiencing poverty

  • Knowledge of local ecosystem of support service providers

  • Comprehensive understanding of cognitive-behavioral therapy, motivational interviewing, and trauma-informed care

  • Commitment to the mission and values of READI Chicago, as demonstrated by a professional approach that is strength-based, trauma-informed, inclusive, and grounded in human rights

  • Individuals with criminal records and other lived experience are encouraged to apply

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • This position requires travel to sites across the region, including program sites, TJ placement sites, unsubsidized employer partners, and other stakeholders
  • While performing the duties of this job, the employee is regularly required to talk and hear. 
  • The employee is required to use hands to key, handle, or feel and reach with hands and arms. 
  • The employee is regularly required to sit, stand and walk.
  • The employee must occasionally lift and/or move up to 10 pounds.
  • Specific vision abilities required by this job include close vision and ability to adjust focus.

Heartland Alliance makes all hiring and employment decisions without regard to race, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, physical or mental disability, sexual orientation, sexual identity, immigrant status, political affiliation or belief, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the Organization's AIDS Policy Statement of September, 1987. Individuals with disabilities requiring accommodation should contact the Employee Services Office at (312) 660-1431.










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Heartland Alliance requires all employees to be fully vaccinated against COVID-19 unless Heartland has approved a medical or religious accommodation for you consistent with applicable laws and regulations.