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Medical Case Manager

Req ID: 7834
Location: Chicago - Loop
# of Openings: 1
FT/PT: Full time
Employment Type: Regular
Salary Schedule:
Job Notes:


Medical Case Manager – Vital Bridges

Summary: As part of an interdisciplinary team, the Medical Case Manager provides case management services for HIV/AIDS participants and their families/loved ones. Individual accountabilities and work volume will be established through the development of annual Success Objectives, within the framework outlined below.

Essential Duties and Responsibilities: 

  • Perform participant intakes assigned by program manager by conducting detailed, in-person, needs assessment interview(s) and arranging health/medical/dental/mental health assessments as needed.
  • Complete re-assessment of participant needs every six months or as determined by participant’s needs.
  • Maintain a caseload of a minimum of 35 active participants that are defined as medically compromised by program or contractual requirements.
  • Develop and maintain a therapeutic relationship with participant that will facilitate participant’s participation in case management services and will foster growth.
  • Develop, document and implement an overall service plan for each participant with periodic follow-up action plans as needed.  Document services and accomplishment of the service/action plan objectives.  Reassess the participant periodically to determine changes in service needs; adjust the service plan and action plans as required.
  • Assist the participant in accessing needed services, both from the organization and from other providers, advocating for access and for prompt and competent services where needed and coordinating care with other providers as needed.
  • Counsel participants on current status of and anticipated changes in their health, emotional, psychological and social condition and family and support relationships, performing crisis intervention where needed.
  • Assess the needs of the participant's family and support network; help solve problems, enhancing their ability to cope and support.
  • Ensure that participant is registered with a medical provider, maintain medical appointments as scheduled and is adhering to medical regime and other medical direction.
  • Maintain consistent contact with medical providers to ensure receipt of medical updates and to facilitate participant’s adherence to treatment.
  • Have three contacts, at least one face to face, with participant each month.
  • Complete all documentation in a thorough manner consistent with organization’s standards.
  • Perform outreach to human service providers, potential participants and the community at large to broaden awareness of agency programs and to assist other providers in expanding and tailoring their services.
  • Participate in the preparation of service reports and evaluations.
  • Become and remain informed of the extent and quality of relevant services in the Chicago metropolitan area and in the agency service area, and participate in service consortia as requested.
  • Represent the agency at community events and activities and to other organizations and agencies.
  • Successful complete the case manager certification training sponsored by the AIDS Foundation of Chicago. 
  • Complete a minimum of 12 hours of continuing education training on an annual basis.
  • Other duties may be assigned.


Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Education and/or Experience:  Bachelors Degree and three years of relevant experience. Demonstrated ability to provide case management services in a community setting to persons with disabilities or chronic or terminal illness in a manner both sensitive and effective with women, children and men with diversity in race, ethnicity, sexual orientation or addictions history.


  • Language Skills:  Excellent oral and written communication skills.  Demonstrated competency in public speaking and strong interpersonal skills required. 


  • Computer Skills:  Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Alliance.
  • Transportation:  Must have access to automobile with proof of insurance coverage and possess valid driver’s license.


Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to talk or hear.
  • While performing the duties of this job, the employee is frequently required to sit; use hands to handle or feel and reach with hands and arms.
  • While performing the duties of this job, the employee is frequently required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.
  • The employee must occasionally lift and/or move up to 50 pounds, and over 50 pounds.
  • The employee must regularly be able to operate an automobile.


Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is usually moderate.

    Heartland Alliance Health requires all employees to be fully vaccinated against Covid-19 or to undergo weekly Covid testing until they meet that requirement, subject to any lawfully required accommodation.  

Heartland Alliance makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.

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Heartland Alliance requires all employees to be fully vaccinated against COVID-19 unless Heartland has approved a medical or religious accommodation for you consistent with applicable laws and regulations.