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Clinical Project Manager

Req ID: 7903
Location: Chicago - Loop
# of Openings: 1
FT/PT: Full time
Employment Type: Regular
Salary Schedule:
Job Notes:


Summary: This position is primarily responsible for supporting the clinical services provided at Violence Recovery Services and managing the one-year pilot supporting individuals who have experienced multi-victimization through trauma-informed crisis intervention, case management, individual counseling, cognitive behavioral therapy, and trauma support groups. This position has supervisory as well as direct care responsibilities. The position provides a variety of direct services in the area of mental health. This position also is   responsible for insuring the quality of care and compliance with funder and licensing requirements in the area of mental health services provided by others. The position also provides support to/and reports jointly to the corresponding program directors. Some staff training will be required in related areas. Individual accountabilities and work volume will be established through the development of success objectives within the framework outlined below.


Essential Duties and Responsibilities:


Supervisory and project management tasks:

  • Provide direct supervision to clinical staff as assigned, as well as master level staff working toward advanced licensing, in accordance with the organization’s policies and applicable laws
  • Lead project management meetings to ensure pilot deliverables are achieved
  • Assist Clinical/AD Clinical Director in ensuring that all licensing and agency standards are being met in the area of Clinical/mental health services
  • Ensure program compliance with contracts and internal standards of quality (e.g., CARF);
  • Model Heartland Alliance Leadership Qualities or 4Rs (Responsible, Reliable, Relational, and Respectful)
  • Model a multidisciplinary team approach to participant care with team of clinical case managers and interns
  • Oversee the use of agency and participant assets for the pilot, and compliance with program and participant budgets, submit program reports, complete projects and other relevant work assignments on schedule
  • Complete program deliverables including budget projections, program reporting, data analysis, and reconciliation of finances
  • Participate with clinical intern selection, including interviewing and screening for appropriate placement
  • Provide training to clinical staff in all areas as appropriate
  • Provides support to Program Director, Management and Staff
  • Ensure staff completion of quality documentation related to clinical services
  • Ensure compliance with organizational policies, practices, as well as Organization and profession’s standards of ethics
  • Create, monitor and implement group and other psycho-educational or therapeutic curricula in program
  • Coordinate and lead the clinical group supervision/consultation meetings as assigned
  • Manages and participates in all project meetings and maintains the minutes of meetings on a rotating basis
  • Address complaints and resolve problems for both employees and program participants
  • In addition to performing the above mentioned job duties, the Clinical Project Manager will also be required to perform various  coordinating and training duties. These include, but are not limited to such things as preparing and monitoring staffing assignments, training employees how to perform certain job duties and suggesting how employees can improve their job  performance


Direct Care Responsibilities:

  • Provides social service group work and/or clinical trauma support groups in accordance with established policies, procedures and protocols
  • Establishes and models therapeutic and professional relationships with participant and staff in accordance with the organization’s policies and the ethical guidelines of both the organization and the profession
  • Provides intense advocacy, crisis intervention, counseling and problem solving in a variety of areas for all clients in partnership with clinical case managers that promotes self-sufficiency and participant capacity to self-manage crisis responses independently over time.
  • Establishes and maintains a professional and therapeutic relationship within the standards of client profiles, confidentiality laws and the newest clinical research available
  • Maintains the volume of work designated by project standards and utilizes the mental health theory and concepts integrating in clinical practice. On an ongoing basis assimilates the knowledge of resources available to implement the clinical concepts
  • Assumes all clinical responsibility for clients


Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Education and/or Experience: Master’s degree in counseling or social work with at least a year of clinical supervisory experience.
  • Certifications, Licenses, Registrations: Illinois LCSW or LCPC is required. LCSW may specifically be required.
  • Language Skills: Bilingual ability in English and a 2 nd language is required. Preferably Spanish or Punjabi, among others. Ability to read, analyze, and interpret professional journals, technical procedures, and governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, participants, funders, and the general public.
  • Computer Skills: Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Alliance.


  • Mathematical Skills: Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
  • Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables and situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to talk and hear.
  • The employee is regularly required to sit, stand and walk.
  • The employee is regularly required to use hands to key, handle, or feel and reach with hands and arms.
  • The employee must occasionally lift and/or move up to 10 pounds.



Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The employee may be required to remain on Organization premises during breaks and/or meal periods.
  • The noise level in the work environment is moderate.


Heartland Alliance makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987



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