Summary: The compliance specialist is responsible for making sure all tenant files are in compliant with both state and federal regulations. Additionally, this position will be responsible for a variety of tasks that will aid in reducing the amount of audit exceptions. This role is a temporary role to assist in a special project.
Essential Duties and Responsibilities:
- The specialist will meet with employees and clients to collect information and analyze data.
- Conduct on-site file reviews and create a corrective action plan.
- Provide exceptional customer service while partnering with our clients to achieve and maintain regulatory compliance.
- Ensures regulatory compliance with all program requirements including new admissions, annual and interim recertification’s.
- Other duties as assigned will occur that are related to the work we do for our mission to be successful.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Education and/or Experience: High School Diploma or Equivalent with a minimum 3 years of Property Management. Previous Affordable Housing Compliance Experience preferred
- Other Skills/Experience:
- Customer Service Oriented
- Must have good oral and written communication skills
- Strong written/verbal communication skills
- Self-starter with strong problem solving and quantitative skills
- Interpersonal skills with an ability to interact with external and internal clients required
- Ability to work well with others
- Ability to work well under pressure with multiple competing deadlines
- Computer Skills: Proficiency in Microsoft Windows & Office, YARDI and/or other computer software
Cultural Attributes: To perform the job successfully, an individual should demonstrate the following attributes.
- Accountability – Be responsive, responsible, resourceful, principled, and a problem-solver
- A Bias Toward Action - Advocate for services and policies that support healthier lives for the populations’; be decisive and take action when a problem arises, communicating with those impacted; be proactive, innovative, and consistently work to improve operations and outcomes, carrying out formal continuous improvement initiatives
- Valuing our colleagues – Be respectful and responsive; appreciative and supportive; provide input, initiative and recognition of colleagues
Competencies: To perform the job successfully, an individual should demonstrate the following competencies.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
- Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
- Decisive – makes timely, effective decisions regarding programs/projects/personnel, based on identifying and weighing solutions and understanding the impact of decisions on program and the broader organization.
- Accountable – takes responsibility for achieving goals of program/project ranging from programmatic deliverables/outcomes to financial performance; clearly outlines plans with teams to achieve deliverables; holds others accountable for their performance; shows initiative in resolving issues/challenges proactively and identifying opportunities for improvement
- Communication- Consistently and effectively communicates information about the organization verbally and in writing to individuals and teams; assures key messages are accurately communicated across their teams; maintains a positive, professional attitude in message delivery; addresses concerns or confusion appropriately and in a timely manner.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to talk or hear.
- While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms.
- While performing the duties of this job, the employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.
- The employee must occasionally lift and/or move up to 15 pounds.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually moderate.
Heartland Alliance makes all hiring and employment decisions without regard to race, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, physical or mental disability, sexual orientation, sexual identity, immigrant status, political affiliation or belief, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the Organization's AIDS Policy Statement of September, 1987. Individuals with disabilities requiring accommodation should contact the Employee Services Office at (312) 660-1431.