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Associate Director of Clinical Operations

Req ID: 7983
Location: Chicago - Far Northside I
# of Openings: 1
FT/PT: Full time
Employment Type: Regular
Salary Schedule:
Job Notes:



Summary:  The Associate Director of Clinical Services is primarily responsible for the clinical oversight of the FamilyWorks Wellness team and the Violence Recovery Services program. This position has a supervisory responsibility and is responsible for insuring the quality of care and compliance with funder and licensing requirements in the area of mental health services.  In addition, the AD will have a role in establishing program direction and service delivery for Wellness programs including: development and oversight and of clinical program procedures, standardization of clinical service delivery, and developing new funding opportunities for clinical and public health work.  Individual accountability and work volume will be established through the development of annual Success Objectives, within the framework outlined below.


Essential Duties and Responsibilities:

  • Acts as primary coordinator responsible for the FamilyWorks Wellness team (including clinical supervision, on-call coordination schedule, Victim’s Assistance Program, senior clinical case management, and crisis management for the residents of the Chicago Housing Authority), and the Violence Recovery Services team (including Safe Start, counseling, and case management services to families and children).
  • Assist the Director with contracts, reports, and budgets, as well as responding to funders as needed.
  • Provides clinical oversight in accordance with the organization’s core competencies and guidance for HHCS operations, including, but not limited to, participant/case/project assignments and implementation of policies and procedures.
  • Provide direct supervision to program managers, clinical staff, and interns and/or masters level staff working toward advanced licensing in accordance with the organization’s policies and applicable laws, in groups or individually, as appropriate
  • In collaboration with the Director, approves hiring, discipline, promotion, termination and other relevant employment transactions, within defined parameters related to clinical quality and delivery.
  • Provides training to assigned staff in all facets of clinical service delivery and ensures documentation is completed in a thorough, accurate and timely fashion and assists the Division in setting clinical standards.r
  • Participates in Heartland’s Practice Institute, HHCS and Wellness & Prevention Leadership meetings, and assists the Division with HHCS’ quality assurance, competency training, Philosophy of Care fidelity assessments, and auditing initiatives (e.g. CARF compliance).
  • Develops and maintains professional relationships with appropriate groups and organizations as they relate to advancing policy and positioning of clinical services within HHCS.
  • Remains current in the field of service through self-initiated avenues, as approved by Director.
  • Iniates requests for supervision and interim evaluation/goal setting.  Develops goals and outcomes within a logic model as part of strategic planning.
  • Develop strategic partnerships, consistent with the strategic plan, with allied individuals, coalitions, and organizations to pursue specific program and policy changes affecting vulnerable people.
  • Develops long-range plans, periodic assessment reports, and other significant strategies and/or systems in conjunction with staff and review by the Director.
  • Ensures the accuracy, substance and timeliness of HHCS reports, projects, schedules and other relevant work products.
  • In conjunction with the Director and other Division leadership, proposes, designs, implements and evaluates new programs in regards to clinical services according to professional standards of practice and core competencies.
  • Implement and ensure all licensing and agency standards are being met in the area of Clinical/mental health services.
  • Adheres to professional standards as outlined by governmental bodies, American Psychological Association (APA), National Association of Social Workers (NASW), Illinois Alcohol and Addictions Certification Board (IAACB), and private funding sources.  Assists in the development of Organization plans/policies related to professional standards.  Provides periodic evaluative reviews and/or in-house and external staff training to ensure that staff understand and continue to adhere to such standards.  Initiates requests for assistance or guidance from Supervisor to address new issues or complex concepts affecting adherence to professional standards.
  • Other duties as assigned.


Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·   Education and/or Experience:  Master's degree in social work/psychology/related human service field and 4 years of related experience.  Experience in clinical supervision, direct clinical service, program planning and development, quality improvement, and management of social service delivery systems required.

·   License/Certifications: Licensed Clinical Social Worker or Licensed Clinical Professional Counselor, or Clinical Psychologist

·   Other: Valid Illinois Driver’s license is required.

·    Language Skills:  Excellent oral and written communication skills.  Demonstrated competency in public speaking and strong interpersonal skills required.

  • Computer Skills:  Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Alliance.


Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         While performing the duties of this job, the employee is regularly required to talk and hear. 

·         The employee is frequently required to use hands to key, handle, or feel and reach with hands and arms. 

·         The employee is regularly required to sit, stand and walk. 

·         The employee must occasionally lift and/or move up to 10 pounds.

·         Specific vision abilities required by this job include close vision and ability to adjust focus.

·         The employee must be able to travel to multiple sites throughout the service delivery area.


Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         The employee will be required to work evening and weekend shifts.

·         This position requires frequent travel throughout service delivery area.


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Heartland Alliance requires all employees to be fully vaccinated against COVID-19 unless Heartland has approved a medical or religious accommodation for you consistent with applicable laws and regulations.