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Human Resources Generalist

Req ID: 8028
Location: Chicago - Loop
# of Openings: 1
FT/PT: Full time
Employment Type: Regular
Salary Schedule:
Job Notes:


Summary:  The HR Generalist provides direct support and service to employees and managers across Heartland Alliance (HA), Heartland Alliance Health (HAH), Heartland Housing (HH) and Heartland Alliance International (HAI).  The HR Generalist is responsible for day-to-day management and administration of the human resources and organizational policies, procedures and programs. The HR Generalist carries out responsibilities in the following functional areas: departmental development, HRIS, employee and labor relations, training and development, recruitment, benefits, compensation, organizational development, and employee administration.  

Essential Duties and Responsibilities:

  • Supports Associate HR Business Partners & HR Business Partners for HA, HAH, HH and HAI by providing human resources services, including employment administration, salary determination & compensation, some recruitment & sourcing, hiring and staffing, health and wellness benefits, training and development, record management, employee relations and retention, AA/EEO compliance, and labor relations; completing personnel transactions.
  • Completes special projects by clarifying project objective; setting timetables and schedules; conducting research; developing and organizing information; fulfilling transactions.
  • Protects organization's value by keeping information confidential.
  • Complies with and informs on federal, state, and local legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions.
  • With other HR Generalist(s), collaborates on improvement projects to improve overall quality, productivity and efficiency of HR processes and services.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal and professional networks; participating in professional organizations.
  • Manages client expectations by communicating project status and issues; resolving concerns; analyzing issues; preparing reports.
  • Achieves business objectives to solve business problems through broad and up-to-date knowledge of employment law, organizational behavior, change management, best practices, and organizational policy.
  • Performs other duties and special requests as assigned.

Employee Service, Administration & Projects:

  • Resolves day-to-day employee questions and concerns across a spectrum of HR subject areas
  • Visits program sites, builds relationships with HA, HAH, HH & HAI leaders and teams, and improves connections with employees.
  • Participates and leads Human Resources improvement projects
  • Solicits feedback and identifies improvement opportunities for Human Resources.
  • Prepares and distributes timely and appropriate communications.
  • Conducts exit interviews and assists with off-boarding including out-processing employee administration/communication
  • Improves existing templates for employee letters, emails and Human Resources processing forms
  • Provides support and back-up as needed to Associate HR Business Partners & HR Business Partners for HA, HAH, HH and HAI
  • Performs employee file administration and maintenance, as needed.


  • Supports BU salary determination process as needed
  • Supports Associate HR Business Partners & HR Business Partners for HA, HAH, HH & HAI with salary determination processes  for NBU hires; generates and maintains compensation reports and analysis
  • Implements and maintains improved onboarding support processes to improve new hire retention, especially newly hired and promoted managers and other key positions
  • Provides and assists in developing employee/management training to improve onboarding, recruitment outcomes and manager capabilities
  • Other duties as assigned       

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor’s degree or equivalent combination of education and experience; 2-4 years of HR experience
  • Experience providing HR support for a healthcare organization highly desired
  • Experience working for an NGO or other non-profit or international experience desired
  • Bilingual experience desired, not required
  • Knowledge of international employment law a plus
  • Experience working with hiring managers and employees
  • Taleo,  ADP and Bamboo experience preferred
  • Strong problem solving and analytical ability
  • Provide proactive, customer-service and continuous improvement mindset with dedication to deliver on commitments
  • Ability to handle confidential information
  • Excellent interpersonal, communications, and customer service skills
  • Excellent judgment and organizational skills
  • High energy and ability to handle high volume of administrative tasks
  • Ability to multi-task efficiently with a strong attention to detail
  • Must have thorough knowledge of MS Office
  • Ability to build relationships and work independently or as part of a team
  • Strong analytical and relationship building skills
  • Experienced in developing short-term and long-term goals
  • PHR Certified Preferred.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • While performing the duties of this job, the employee is regularly required to talk and hear.
  • While performing the duties of this job, the employee is frequently required to sit and use hands to finger, handle, or feel.
  • While performing the duties of this job, the employee is occasionally required to stand and walk.
  • While performing the duties of this job, the employee must occasionally lift and/or move up to 25 pounds.
  • Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    • The noise in the work environment is moderate


Heartland Alliance makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987


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Heartland Alliance requires all employees to be fully vaccinated against COVID-19 unless Heartland has approved a medical or religious accommodation for you consistent with applicable laws and regulations.