Heartland Alliance for Human Needs & Human Rights is a global anti-poverty and human rights organization that has been tackling society’s toughest challenges since 1888. Today, we serve the most marginalized people in society, including immigrants and refugees, people experiencing homelessness, and survivors of violence and torture. We believe that society is better for everyone when all of us can participate, prosper, and reach our full potential.
Launched in August 2017, Heartland Alliance coordinates READI (Rapid Employment and Development Initiative) Chicago, a network of community-based organizations on Chicago’s West and South Side that engage men at the highest risk of becoming victims or perpetrators of gun violence in a 12-month program that provides employment support, cognitive behavior interventions (CBI), case management, and coaching. Initially a randomized control study, the goals of READI Chicago are to: decrease shootings and homicides among those at the highest risk of gun violence; create new opportunities for those same individuals to change their life trajectory and decrease their involvement with the criminal justice system; and help build infrastructure at the community level to promote long-term safety and opportunity in Chicago’s most impoverished communities.
Reporting to READI Chicago’s Director of Programs, the Clinical Manager is responsible for overseeing the quality and fidelity of READI Chicago’s cognitive behavioral intervention (CBI) model and service delivery and overseeing the competencies and quality of partner staff in their provision of emotional/behavioral/wellness supports provided to participants, and supervising the READI Chicago Clinical Coordinator. This includes modeling group facilitation and wellness interventions with the READI partner staff. The position requires experience providing trauma informed care, knowledge of motivational interviewing, group facilitation, training, supervision and consultation within a multidisciplinary team. The Clinical Manager must be team member who appreciates the importance of a multidisciplinary team and productively supports the programmatic and operational success of this initiative. The position requires an understanding of READI’s community service areas as it pertains to gang violence, territory and service providers. The Clinical Manager should have experience working with and engaging very high- risk young adults in structured programming. Individual accountabilities and work volume will be established through the development of annual Success Objectives, within the framework outlined below.
Essential Duties and Responsibilities
Therapeutic Service Delivery Supports
- Provides guidance and TA to staff when wellness referrals for external services would be beneficial. Facilitates bi-weekly Cognitive Behavioral Intervention debrief and preparatory sessions with CBI facilitators; develop best practices from lessons learned and troubleshoot issues that arise with service delivery.
- Provides supervision for Cognitive Behavioral Intervention group sessions with READI Senior coaches/coaches
- In collaboration with Partner management, models and provides consultation to Partner Staff in all aspects of the therapeutic work with READI participants such as crisis intervention, life coaching, and problem solving. Remain knowledgeable about emerging theories and interventions, best practice models in the social work profession, and changes in policies and regulatory reforms such as the HIPAA regulations.
- Provides consultation within a multidisciplinary team which includes project supervisors, job coaches and outreach workers.
- Provides guidance and TA to staff in creating support plans participants.
- Provides support and resources for READI partner staff around self-care and working within a trauma informed context; this may include, but is not limited to, supporting staff following a critical incident
- Use data to assess CBI facilitation performance. Provide technical assistance to improve performance and modify service provision as needed to achieve the best possible outcomes for program participants
- Work collaboratively with HA READI team members providing input on scorecards, evaluation, complete regular reports, and other performance tools; establish routines for collecting, reviewing and utilizing data to understand and assess participants’ behavioral change and to ensure accountability
- Support the collection of any necessary information to prepare grant proposals and applications
- Content expert in the development of clinical policies and procedures; assists in the overall development and compliance of policies and procedures which strengthen READI Chicago. Design participants’ skills attainment tools to track program outcomes for quantitative and qualitative analysis.
- Adheres to professional standards as outlined by governmental bodies, NASW (and/or other appropriate professional associations), private funding sources, Organization plans/policies. Other duties may be assigned
Leadership and Management
- Establish and maintain collaborative working relationships with staff across the Heartland Alliance community and with partner organizations
- Maintain regular communications with the Director of Programs and READI Chicago leadership regarding obstacles faced with service provision to participants and partner staff
- Offer constructive feedback to READI Chicago leadership team in the spirit of quality improvement
- Collaborate with Director of Programs to inform professional development trainings that addresses READI Chicago partner staff and participant needs
- Supervise and support the READI Chicago Clinical Coordinator.
- Actively participates in team meetings
- Infuse trauma-informed and restorative based principles throughout READI Chicago’s work
- Aide in recruiting, hiring, and training of Partner organization Senior Coaches.
- Contribute to organizational culture aligned with core commitments of tackling root causes; encouraging creativity and innovation; using data for continuous improvement and to measure progress; applying an equity lens to all that we do; partnering with participants and others to co-create and achieve ambitious, shared goals; and aligning and capitalizing on our global and domestic efforts and perspectives
- Exhibit the highest level of confidentiality at all times
- Other duties as assigned
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty. Qualifications below represent the knowledge and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Demonstrated commitment to Heartland Alliance’s mission, Philosophy of Care, and READI Chicago’s goals
- Master degree with clinical licensure required
- Experience in mental health, violence prevention, or criminal justice fields preferred
- Comfort with ambiguity; experience in a growing initiative, in a fast-paced environment
- Unwavering commitment to quality programs
- Excellent problem-solving skills
- Ability to work with high-risk populations with complex needs
- Ability to simultaneously manage multiple projects and activities
- Ability to work independently, initiate projects, and develop and implement social service and/or educational interventions
- Excellent writing and communications skills
- Fluency in Microsoft Office Suite
- Individuals with criminal records and other lived experience are encouraged to apply
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- This position requires travel to sites across the region, including program sites, transitional jobs placement sites, unsubsidized employer partners, and other stakeholders
- While performing the duties of this job, the employee is regularly required to talk and hear.
- The employee is required to use hands to key, handle, or feel and reach with hands and arms.
- The employee is regularly required to sit, stand and walk.
- The employee must occasionally lift and/or move up to 10 pounds.
- Specific vision abilities required by this job include close vision and ability to adjust focus.
Heartland Alliance makes all hiring and employment decisions without regard to race, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, physical or mental disability, sexual orientation, sexual identity, immigrant status, political affiliation or belief, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the Organization's AIDS Policy Statement of September, 1987. Individuals with disabilities requiring accommodation should contact the Employee Services Office at (312) 660-1431.