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Heartland Human Care Services (HHCS) Intern

Req ID: 7261
Location: Chicago- City Wide
# of Openings: 2
FT/PT: Full time
Employment Type: Intern
Salary Schedule: Grade 100
Job Notes:


Heartland Alliance, one of the world’s leading anti-poverty organizations, works in communities in the U.S. and abroad to serve those who are homeless, living in poverty, or seeking safety. It provides a comprehensive array of services in the areas of health, housing, jobs and justice – and leads state and national policy efforts, which target lasting change for individuals and society.

Summary:   The Paid Intern is responsible for project management, data management, and coordinating quality improvement projects in administrative departments under the operations department, including quality management, data management, and learning and development scopes.  Project opportunities include research, standard operating procedures, policy, Quality Improvement committee support, data optimization, and researching funding opportunities.


The Paid Intern is selected from a pool of intern candidates referred by participating universities and colleges.  


Essential Duties and Responsibilities:


  • Standardizing and cataloging materials on SharePoint
  • Development and implementation of process improvements
  • Researching quality improvement or performance management grant opportunities
  • Data collection and data management;
  • Data entry;
  • Production of data and/or policy reports;
  • Committee support;
  • Adaptation of existing data bases to fit the needs of departmental and organizational projects;
  • Meeting with organization staff and leaders for the purposes of structuring data systems and collecting data;
  • Other duties may be assigned.
    Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Education and/or Experience: Enrolled in a bachelors or masters level degree program. Excellent interpersonal skills (collaboration, communication, receptiveness). Experience working autonomously and in group settings.

Experience with Excel, PowerPoint, MS Word, organizing electronic documents into file folders, and experience practicing time management for multiple projects with various timelines. This position will be a great fit for those interested in learning and adopting best practices for business operations, social services, quality improvement, risk mitigation, accreditation standards, or data management.

  • Language Skills:  Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Reasoning Ability:  Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions. Ability to synthesis written and verbal information.
  • Technical Skills: Intermediate to advanced level of proficiency with Microsoft Outlook, MS Word, Excel, and PowerPoint. Comfortable with remote meeting applications, such as Microsoft Teams and Zoom. Proficient typing skills.
  • Remote Working Space: Must have a remote space to work from home, and able to participate and engage in virtual meetings. Laptop and access to Teams environment will be provided by Heartland.
    Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and use hands to finger, handle, or feel.  The employee is frequently required to sit.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus.
    Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The noise level in the work environment is usually moderate

Heartland Alliance makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.



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