Sales Operations Associate

Location: All U.S. offices
Job Code: 257

Description

The Bridgespan Leadership Accelerator

The Bridgespan Leadership Accelerator is an innovative, first-of-its-kind online program for nonprofit executive teams. Accelerator programs combine online lessons with guided team meetings to help nonprofit executives learn and apply strategic management skills— skills that are critical to the impact nonprofits seek to achieve. Given our goals related to equity, Bridgespan believes that all nonprofits – regardless of size and geography – should be able to access knowledge and capacity-building supports that will help them reach their goals – the Accelerator was designed to do just that.

Position:

Bridgespan is currently seeking a Sales Operations Associate (“Associate”) to support the sales and promotion of Bridgespan Leadership Accelerator programs. To date, we’ve served over 250 executive teams and over 1,000 nonprofit leaders with our programs. As we continue to grow and add new programs, this role is critical – as it will enable the sales team to continue to get the word out and enroll organizations that might benefit from Accelerator programs, and in particular, organizations led by leaders of color.

The Associate will primarily be responsible for supporting the marketing, sales, and enrollment of participants (“leads”) of Accelerator programs (up to 8 programs per year), leveraging both tested and proven approaches, as well as innovating to create exciting new approaches for the Accelerator. Ideal participants of Accelerator programs are senior executive teams of nonprofit organizations, both domestically and internationally; we have a particular goal of reaching organizations led by leaders of color.

In addition, the Associate will collaborate with the marketing team to help us market our Accelerator programs to nonprofit leaders via email campaigns, social media, webinars, and other mediums. The Associate will be a core member of the Leadership Accelerator team (reporting to the Senior Outreach and Partnerships Associate and Partner). This is an excellent opportunity for a motivated self-starter who is interested in a multi-faceted role, including sales, marketing, and operations. A great candidate will be passionate about impact and technology and will be eager to get started in a fast-moving career with many development opportunities.

Responsibilities:

Sales Support (40%):

  • Support the enrollment of nonprofit leaders into our programs by creating leads in CRM, preparing for calls, and supporting follow-up communications
  • Support partnership development with regional and national foundations by assisting with meeting preparation and grant writing to ensure our Accelerator programs remain accessible to nonprofits of all sizes, with a focus on supporting organizations led by leaders of color
  • Track sales pipeline and provide weekly reports to the sales team, program delivery team, and other Bridgespan stakeholders as needed
  • Manage Leadership Accelerator email inbox and answer questions from prospective leads and alumni

Sales & Team Operations (40%):

  • Create new, innovative ways to track and monitor sales and outreach (including working with the internal Bridgespan IS team to create and manage dashboards, etc.)
  • Ensure lead tracking systems are up-to-date, including Google Sheets, OneNote, and CRM dashboard
  • Collaborate with Program Delivery team to track and store impact data to share with funders and to share stories of impact with prospective organizations
  • Regularly update spreadsheets with funder portfolio organizations for funder reporting
  • Support internal team operations including preparing for team meetings and facilitating as needed

Marketing support (20%):

  • Update web pages and other program collateral to ensure messaging is up-to-date, clear, and inclusive
  • Support the development of new marketing materials (i.e. for new programs) including explainer videos, webpages, case studies, etc.
  • Partner with Bridgespan marketing team to develop new and creative strategies to engage and support prospective leads
  • Think creatively about new ways to engage potential leads and alumni, e.g., creating networking or “testimonial” events – drive attendance to these events and others (e.g., webinars, conferences), and conduct follow up
  • Learn and demonstrate a fundamental understanding of the Bridgespan Leadership Accelerator, and clearly articulate our advantages to decision-makers and influencers at lead organizations

Qualifications:

  • A Bachelor's degree and a minimum of 1 year of work experience is required in: operations, sales, fundraising, marketing, communications, or project management
  • Able to work in a start-up environment; comfortable with ambiguity, curious, and driven
  • Enthusiasm for Bridgespan’s organizational values and commitment to racial equity, including applying an equity lens towards all messaging and marketing materials and communicating across lines of difference
  • Demonstrated experience with data-entry and CRM systems (Microsoft CRM, Marketo, Eloqua, or Hubspot)
  • Strong organizational skills; ability to create work plans and track progress
  • Excellent writing and editing skills; demonstrated experience in communicating with senior executives a plus
  • Excellent Microsoft Office & Google Suite skills: Outlook, OneNote, Excel, Word, & Google Workspace apps
  • Experience with editing marketing materials in Adobe InDesign or video production/editing is a plus
  • Committed to social impact and an interest in learning about nonprofit organizations

At Bridgespan, we are committed to diversity, equity, and inclusion because we are passionate about helping our clients achieve breakthrough results. An organization that reflects the diversity of our clients and their beneficiaries will produce deeper relationships, engagement, and insights. Bridgespan is committed to providing equal opportunities. We serve diverse organizations and are committed to non-discrimination. Bridgespan will not discriminate against any employee with respect to any term or condition of employment, including but not limited to less favorable treatment, exclusion from employment or employment opportunities (including hiring, assignment, performance assessment and promotion) on the basis of race, color, religion, national origin, citizenship, ancestry, gender (including pregnancy), gender identity, age, disability, marital status, sexual orientation, expression, veteran’s status or other protected characteristics or status. We actively partner with organizations representing minority concerns and interests to build high-performing teams that mirror the communities we serve.

All company sponsored programs including training, job, social and recreational activities are required to be nondiscriminatory and all human resource practices are monitored to ensure equal opportunity.





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