Program Operations Associate, Leadership Accelerator

Location: All U.S. offices
Job Code: 276

Description

Location: Boston (preferred), San Francisco, New York 

Organization

The Bridgespan Group is the leading nonprofit consulting organization serving ambitious nonprofit leaders, philanthropists, and impact investors in North America, Asia and Africa. We work with social change organizations such as the Harlem Children’s Zone, UnidosUS, PolicyLink and Janaagraha; philanthropies such as the Ford Foundation; impact investors such as TPG’s Rise Fund, Black Ambition and the Impact Investors Council of India; and bold, collaborative initiatives such as TED’s Audacious Project, Blue Meridian Partners and Co-Impact.

We value diversity, passion, respect, candor, and most of all having social impact and working towards societies characterized by equity and justice. Equity is central to all that we do.

Our mission to break cycles of poverty is impossible if we do not also achieve equity, and racial equity in the US, given the intersection of issues of race, gender, caste, etc., with poverty and justice. We have made a public commitment to anti-racism (statement is here) and more importantly are doing the essential work to build a team and leadership at all levels that is diverse, develop a truly inclusive culture, and integrate a focus on equity in all our client work.

If you want to work with the market leader that bridges the worlds of game-changing philanthropists, social change leaders, and impact investors, then Bridgespan is the place for you.

Position:

Bridgespan is currently seeking a Program Operations Associate to support successful delivery of its Leadership Accelerator -- which provides online leadership programs for nonprofit executive teams.

The Program Operations Associate will be responsible for supporting an exceptional participant experience from organization enrollment through completion, as well as helping to modify and/or create the tools and processes necessary for the programs to grow dramatically. This Associate will be a part of the broader Leadership Accelerator team (reporting to the Operations Manager who leads daily delivery operations). 

This is an excellent opportunity for an ambitious problem solver who is an excellent communicator, has strong attention to detail, and is excited to both work with non-profit leaders and to help to grow a high-performing operations function.

Responsibilities:

  • Lead the project management for all operations for two of our programs
  • Configure programs, prepare any custom materials and ensuring a smooth participant enrollment and onboarding process
  • Coordinate and execute participant communications and events working closely with each program’s coach
  • Act as first point of contact for all inbound client communications, triaging to coaches or other team members, as necessary
  • Analyze participant data, report on team progress and performance, and identify teams and individuals for coach intervention
  • Provide “front line” assistance to program participants, troubleshooting issues with platform provider, vendor partner, and/or escalating subject matter questions to program coaches
  • Track participant issues and feedback and recommend program improvements
  • Design and build adjustments to program delivery processes and tools for operations team and program coaches based on client feedback

Qualifications

Skills and credentials:

  • Bachelor's degree required
  • 2+ years full-time work experience; experience working with clients or external stakeholders a plus
  • Stellar verbal and written communication skills; superior customer service orientation
  • Strong problem solving skills and attention to detail
  • Comfort using surveys and spreadsheets to collect and analyze data
  • Strong project management and organizational skills; ability to work in a changing environment
  • Enthusiasm for Bridgespan’s organizational values and commitment to racial equity, diversity, and inclusion
  • Excellent Microsoft Office skills
  • Experience planning and running large virtual events via Zoom preferred
  • Comfort and basic proficiency using web-based tools such as learning platform editors (NovoEd preferred but not required), content management systems, etc.

Mindsets:

  • Motivated and self-starting
  • Able and excited to collaborate within a team
  • Comfortable with ambiguity
  • Empathetic and responsive to client needs
     

Bridgespan is committed to providing equal opportunities.  We serve diverse organizations, and are committed to non-discrimination.  Bridgespan will not discriminate against any employee with respect to any term or condition of employment, including but not limited to less favorable treatment, exclusion from employment or employment opportunities (including hiring, assignment, performance assessment and promotion) on the basis of race, color, religion, national origin, citizenship, ancestry, gender (including pregnancy), gender identity, age, disability, marital status, sexual orientation, expression, veteran’s status or other protected characteristic or status. We actively partner with organizations representing minority concerns and interests to build high-performing teams that mirror the communities we serve.
All company sponsored programs including training, job, social and recreational activities are required to be nondiscriminatory and all human resource practices are monitored to ensure equal opportunity.

 





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