Position Description

Level 1 Technician
Location Commack, NY
Company Order Number 2859
# of openings 1
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CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. We continue to successfully deliver network integration, support services, product solutions, and application services to our valued clients. Our focus is simple: make technology easy and help our clients use it as effectively as possible.

CCS is looking for a Level 1 Desktop Support Technician to join our onsite team at one of our clients in Commack, NY.  In addition to technical skills, the right candidate should be customer-focused, a team player, and able to thrive in a busy environment.

Salary: $40,000  - $44,000

Technical Skills:

  • Hardware and Software Proficiency:
    • Knowledge of computers, printers, projectors, interactive whiteboards, and other classroom technology.
    • Understanding of operating systems (Windows, macOS, Chrome OS) and common software applications (Microsoft Office Suite, Google Workspace).
    • Ability to troubleshoot and fix hardware and software issues.
  • Networking:
    • Basic understanding of network infrastructure (wired and wireless).
    • Ability to connect devices to the school network and troubleshoot connectivity problems.
  • Audiovisual Equipment:
    • Knowledge of audio and video equipment (microphones, speakers, cameras, etc.).
    • Skill in setting up and operating audiovisual equipment for presentations, meetings, and events.

Interpersonal Skills:

  • Communication:
    • Ability to communicate effectively with teachers, students, and other staff members, both verbally and in writing.
    • Patience and empathy when dealing with users who may have limited technical knowledge.
  • Problem-Solving:
    • Ability to diagnose and troubleshoot technical issues in a timely and efficient manner.
    • Creative problem-solving skills to find innovative solutions to challenges.
  • Organization and Time Management:
    • Ability to manage multiple tasks and prioritize work effectively.
    • Strong organizational skills to keep track of inventory, equipment, and repair records.
  • Adaptability:
    • Willingness to learn new technologies and adapt to changing educational needs.
    • Flexibility to work on various projects and tasks as needed.

Additional Skills:

  • Data Privacy and Security:
    • Awareness of data privacy regulations and best practices for protecting student information.
    • Ability to follow security protocols to safeguard school networks and devices.

Qualifications:

  • 1-3 years of technical experience, deskside preferred
  • 2+ years of customer service experience
  • Strong understanding of Windows OS & Chrome OS
  • Prior experience with a ticketing system
  • CompTIA A+ certified
  • Able to lift 50+ pounds

 

Custom Computer Specialists Offers:

  • Competitive salaries
  • Comprehensive benefits including:
    • Medical and dental plans
    • Company paid vision and short and long term disability plans
    • Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
    • 401K with employer match
    • Tuition reimbursement
    • Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
    • Company paid life Insurance
    • Paid holidays and vacation
    • Technical certification gift card rewards program

Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success!  We are great place to start your IT career!

EEO Statement:

Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.  To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.

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