Position Description

Level 2 Network Technician
Location Bronx, NY
Company Order Number 2873
# of openings 1
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CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. We continue to successfully deliver network integration, support services, product solutions, and application services to our valued clients. Our focus is simple: make technology easy and help our clients use it as effectively as possible.

CCS is looking for a Level 2 Network Technician to join our team onsite at one of our clients. Candidates should be well versed in hardware/software installations of network interface cards, wired and wireless network troubleshooting. They should also have outstanding and proven interpersonal, customer service, and organizational skills.

This position is paying between $45,000-$53,000 annually. Pay will be based on experience. 

RESPONSIBILITIES

  • Wired surveys and documentation of workstations campuswide.
  • Migration of network connected devices.
  • Wireless surveys throughout the varying environment campuswide.
  • Provide post-migration support as needed.
  • Accurately diagnose, document, and report on issues that arise.
  • Provide resolution and assistance to issues related to network connectivity
  • Network access troubleshooting and repair including Wireless
  • Ability and Willingness to be Active (to conduct surveys, walkthroughs, and network migrations campus-wide)
  • Log and update all calls into Ticketing Systems
  • Perform other job-related duties as assigned

QUALIFICATIONS

  • A+, Net+, Sec+ Certification
  • CCNA Certification (preferred)
  • 3-5 years’ experience in hardware and networking support
  • Exceptional and proven customer service skills.
  • Ability to troubleshoot and report on hardware and software problems.
  • Understanding of wireless devices, and process to connect them to a wireless network.
  • Excellent verbal and written communication skills.
  • Outstanding organizational and time management skills.
  • Well versed with Microsoft office Suite (Win and Mac versions).
  • Strong and consistent work ethic.
  • Strong knowledge of Windows operating systems: Windows 10 & 11 and MacOS

MEASUREMENTS

  • Client contract renewal / Customer Satisfaction rating.

  • Technical Certifications

  • 230 days/billable/year (fulfillment of contract)

  • Regularly scheduled account updates to Manager.

CCS Offers:

  • Competitive salaries
  • Comprehensive benefits including:
    • Medical and dental plans
    • Company paid vision and short and long term disability plans
    • Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
    • 401K with employer match
    • Tuition reimbursement
    • Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
    • Company paid life Insurance
    • Paid holidays and vacation
    • Technical certification gift card rewards program

Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success!  We are great place to start your IT career!

EEO Statement:

Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.  To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.

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