Custom Computer Specialists, Inc. continues to successfully provide network integration, technical personnel, support services, products solutions, and consulting to our valued clients in the New York metro area. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible. 

We are looking for a highly motivated technical professional to join our team as a NOC Systems Engineer.

The NOC Systems/Network Engineer will provide the below:

RESPONSIBILITIES:

• Provide third level support to the system engineering escalation process.

• Monitor queue for any incoming escalations from associate or systems/network engineers, and helpdesk technicians.

• Address escalations for Windows OS and Network infrastructure issues from level 1 and 2 helpdesk associates.

• Works under the general guidance of the Director of Managed Services.

• Assists with basic level solution configurations by leveraging technical expertise and other technical resources.

• Has at least one vendor technical specialty in which they are proficient (Cisco, Microsoft, VMWare, Dell, SonicWall, Meraki, etc.).   

• Responsible for maintenance of servers and storage within client environments.

• Advanced Active Directory skills – Domain configuration, DNS modifications, Group policy modifications, DFS management, etc.

• Able to identify problems, collect data, and resolve complex issues with the available data given.

• Provide routine patching for servers, networking equipment, and applications for security vulnerabilities.  Troubleshoot any and all issues resulting from the regular patching process.

• Performing high-level root-cause analysis for service interruption recovery and creating preventive measures.

• Configuring, debugging and supporting multiple infrastructure platforms

• Assist with designs on system architecture with engineering architect.

• Act as liaison with vendors and other IT personnel for problem resolution.

• Manage and maintain network add/move/changes across different client networks.

• Participate in the design of new projects as needed.

• Perform scheduled proactive network testing to ensure the network is functional and reliable.

• Conduct network studies and performance analysis, then provide recommendations.

• Independently troubleshoot LAN/WAN networking problems at all layers.

• It is a requirement of the job to occasionally go on-site  at client locations to perform installation, configuration, and troubleshooting of server and infrastructure issues. This may be required after hours and weekends based on client needs.

• Assist in onboarding and remediation efforts at client sites.

• Participates in the business recovery and continuity processes, which may include working with others to test processes, and exercising the processes

• Log all call activity in the ticketing system.

• Manage, own and take responsibility for resolving all tickets assigned in a timely manner.

• Remote user support using remote support applications.

• Resolve issues requiring detailed systems and applications knowledge.

• Inserted into an on-call rotation in 1 to 3 months which is shared by the other engineers on staff to handle escalations of critical issues after hours and weekends.

QUALIFICATIONS: 

A successful individual will need to have the following skills/characteristics: 

• Solid technical background with a broad range of technologies, including but not limited to: 

• Operational experience with networking and security – routers, switches, IPS, ACS, and firewalls.

• Knowledge of TCP/IP, IPSEC and SSL VPN tunnels, SNMP protocols.

• Knowledge of VoIP protocols and systems a plus.
• Knowledge of VLANs, IP subnets, routing, switching, access lists and traffic shaping.
• Strong networking knowledge (OSI network layers, TCP/IP).
• Adequate Cloud experience, preferably in Azure or AWS.
• Proven scripting skills using PowerShell is desirable.

• PC hardware/software support and network connectivity and communications.

• Ability to troubleshoot SaaS based applications.
• Administer Active Directory users and groups.

• Ability to quickly learn and follow complex procedures.

• Excellent customer service, interpersonal, time management, and organizational skills.
• Professional verbal and written communication skills a must.
• Customer oriented, self-motivated, ambitious and dedicated team player.
• Ultimately willing to demonstrate a “do what it takes” ethic to ensure the timely resolution of client issues regardless of complexity.
• Must be able to lift 65 pounds (PCs, monitors, printers, etc. as needed).

This individual should also have had the following experiences:

• 5-10 years of experience working on either Cisco/HP/Meraki Networking platforms, Windows OS, or  virtualization technologies (VMware, Citrix, etc.) in a large-scale environment.

• Ability to multitask and dynamically prioritize tasks with proven time management

• Think outside of the box to implement innovative and effective solutions.

• Ability to work independently, as well as in a team environment

• Self-starter that exhibits a high level of attention to accurate detail

• Adapt quickly to obstacles and changing client demands.

• Works with other departmental teams to ensure projects meet client expectations.

• Demonstrated leadership skills.

Although not requirements, other desirable attributes include:

• College degree in technical or business, or equivalent industry experience

• CCNA, CCNP, Microsoft, VMware/Azure/AWS certifications are highly desired

• Industry certifications from manufacturer/vendors such as Apple, IBM, HP, and Dell

• The ability to write shell scripts and utility programs for Windows system maintenance and create scripts in support of the automation of system administration tasks is also a plus.

 This position is based in our Hauppauge, Long Island office.  A valid driver’s license is required.