Position Description

Level 1 NOC Analyst
Location Hauppauge, NY
Company Order Number 2881
# of openings 1
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CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. We continue to successfully deliver network integration, support services, product solutions, and application services to our valued clients. Our focus is simple: make technology easy and help our clients use it as effectively as possible.

About Us: 

Custom Computer Specialists, LLC is a leading provider of IT services and solutions in the New York metro area. We specialize in network integration, managed services, cloud solutions, cybersecurity, and technical staffing. Our mission is simple: Make Technology Easy for our clients and empower them to use it effectively.

Salary: $40,000 - $43,000


Position Overview:

We are seeking a proactive and technically skilled Level 1 NOC Analyst to join our Network Operations Center (NOC) team. This entry-level role is ideal for individuals passionate about IT infrastructure, eager to grow their skills, and committed to delivering exceptional support in a fast-paced environment.

Key Responsibilities:

  • Monitor network and system alerts using modern monitoring tools (e.g., SolarWinds, Datadog, PRTG)
  • Perform initial triage and troubleshooting of incidents related to network, server, and cloud infrastructure
  • Escalate unresolved issues to Level 2/3 support teams with detailed documentation
  • Provide remote technical support for desktops, laptops, mobile devices, and peripherals
  • Support Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive
  • Perform basic Active Directory tasks (password resets, account unlocks, group membership changes)
  • Troubleshoot basic network issues (e.g., switch port connectivity, DHCP/DNS issues, VPN access)
  • Document incidents, resolutions, and procedures in the ticketing system (e.g., ServiceNow, ConnectWise)
  • Assist with patch management, endpoint protection, and system updates
  • Participate in rotating on-call schedule, including occasional nights and weekends



Required Qualifications:

  • 1–2 years of experience in a technical support, help desk, or NOC environment
  • Familiarity with Windows 10/11 and macOS environments
  • Understanding of networking fundamentals: TCP/IP, DNS, DHCP, VPN
  • Experience with Microsoft 365 administration and troubleshooting
  • Basic knowledge of Active Directory and Group Policy
  • Strong analytical and critical thinking skills
  • Excellent communication and customer service abilities
  • Ability to prioritize tasks and work independently or as part of a team
  • Must be able to lift up to 50 lbs. (e.g., monitors, printers, networking equipment)
  • A valid driver's license

 

Preferred Qualifications:

  • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field
  • Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified: Azure Fundamentals
  • Experience with remote monitoring and management (RMM) tools
  • Exposure to virtualization platforms (e.g., VMware, Hyper-V, Proxmox)
  • Familiarity with scripting (PowerShell) and automation tools
  • Experience supporting cloud platforms (Azure, AWS)

 

This position is based in our Hauppauge, Long Island office. A valid driver's license is required. 

CCS Offers:

  • Competitive salaries
  • Comprehensive benefits including:
    • Medical and dental plans
    • Company paid vision and short and long term disability plans
    • Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
    • 401K with employer match
    • Tuition reimbursement
    • Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
    • Company paid life Insurance
    • Paid holidays and vacation
    • Technical certification gift card rewards program

Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success!  We are great place to start your IT career!

EEO Statement:

Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.  To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.

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