OVERVIEW

CCS is looking for a Level 2 Network Technician to join our team onsite at one of our clients. Candidates should be well versed in hardware/software installations of network interface cards, wired and wireless network troubleshooting. They should also have outstanding and proven interpersonal, customer service, and organizational skills.

This position is paying between $45,000-$53,000 annually. Pay will be based on experience. 

                                                                                                                                                                                                               
RESPONSIBILITIES

• Wired surveys and documentation of workstations campuswide.
• Migration of network connected devices.
• Wireless surveys throughout the varying environment campuswide.
• Provide post-migration support as needed.
• Accurately diagnose, document, and report on issues that arise.
• Provide resolution and assistance to issues related to network connectivity
• Network access troubleshooting and repair including Wireless
• Ability and Willingness to be Active (to conduct surveys, walkthroughs, and network migrations campus-wide)
• Log and update all calls into Ticketing Systems
• Perform other job-related duties as assigned

                                                                                                                                                                                                               
QUALIFICATIONS

• A+, Net+, Sec+ Certification
• CCNA Certification (preferred)
• 3-5 years’ experience in hardware and networking support
• Exceptional and proven customer service skills.
• Ability to troubleshoot and report on hardware and software problems.
• Understanding of wireless devices, and process to connect them to a wireless network.
• Excellent verbal and written communication skills.
• Outstanding organizational and time management skills.
• Well versed with Microsoft office Suite (Win and Mac versions).
• Strong and consistent work ethic.
• Strong knowledge of Windows operating systems: Windows 10 & 11 and MacOS

                                                                                                                                                                                                               
SUCCESS MEASUREMENTS / EXPECTED OUTCOMES

Success in this role requires a strong work ethic, proactive initiative, and the necessary skills to provide outstanding end-user support to the client.  The ideal candidate should be dedicated to aligning with both company and client goals to deliver effective support across the client’s technological infrastructure.  The candidate must uphold a punctual routine while demonstrating flexibility to work offset or extended hours as needed to support critical services and provide after-hours assistance for client initiatives.

The evaluation criteria for this individual include, but are not limited to, the following Key Performance Indicators (KPIs):

• Delivering exceptional end-user technical support, providing outstanding customer service, and fostering positive relationships with users while maintaining satisfaction ratings above 90%.
• Maintaining consistent punctuality and regular attendance as required by the client.
• Demonstrating professionalism through interactions, communication, and appearance.
• Demonstrating proficiency in creating and maintaining clear, comprehensive documentation for processes and procedures.
• Demonstrating the ability to prioritize tickets based on urgency, maintain a strong Average Resolution Time (ART), and ensure clear, consistent communication with the end user throughout the ticket resolution process.
• Demonstrating a willingness to learn and stay up to date with industry trends and advancements.