Transforming the Future with the Convergence of Simulation and Data

 Customer Success Manager (Data Analytics) in CDMX

 Do you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open, creative thinking, and we deeply value our employees and their contributions towards our clients' success, as well as our own.

 Job Summary:

We are currently looking for Customer Success Manager in the Mexico Region.  You will collaborate closely with the Customer Success Team, Technical Support & Services Teams, Sales Force/Operations Team, and Account Managers & Sales Channel Teams. This individual will need to have a broad understanding of the data analytics landscape and have the ability to quickly gain a working knowledge of Altair’s data analytics software portfolio which include: RapidMiner(AI/ML platform), Monarch (data preparation), Panopticon (data visualization), and SLC (alternate SAS language environment).  This posting is for a position within our Data Analytics Customer Success Team.

This role reports to the US Manager, Customer Success Manager but will directly support one of the 3 Major Departments.

What You Will Do:

• Responsible for supporting targeted and comprehensive customer accounts to ensure a successful customer journey experience to meet their strategies, objectives, and/or initiatives with our solutions.
• Become the customer’s advocate and trusted advisor for all key stakeholders in joint effort with Altair Management and Account Managers.
• Provide support to our customers by sharing various enablement and support resources available for them.
• Work with Customer Success, Sales, and Technical Support/Services to gather intelligence on our customers.
• Assist with capturing client insights/use cases for deeper customer relationships.
• Assist with creating and implementing Customer Success client messaging touchpoints & out-reaches.
• Learn and apply customer success techniques and client engagement development practices.
• Complete ad hoc projects, as assigned, in support of various business objectives to ensure the customer has successfully met their use cases/goals.
• Present a “can-do” attitude, willing to jump in and help where needed.

What You Will Need: 

Basics:

• Bachelor's degree in Data Science, Statistics, Computer Science, Information Technology, or a related field (Master's degree a plus).
• Proven experience applying data analysis techniques to solve business problems.
• Strong understanding of the CRISP-DM methodology.
• Working knowledge of supervised, unsupervised, time series, and text mining techniques.
• Basic understanding of ETL processes.
• Proficiency in SQL, R, or Python (experience with all three a plus).
• Experience working with REST APIs is preferred.
• Excellent communication and collaboration skills with all levels of the organization.
• Ability to think critically and solve problems independently.
• Strong organization, planning, and time management skills.
• Customer oriented self-starter who can work well with minimum supervision and strong attention to detail.
• Willing to travel (<20% of time)

How You Will Be Successful:

• Envision the Future
• Communicate Honestly and Broadly 
• Seek Technology and Business “Firsts” 
• Embrace Diversity and Take Risks 

What We Offer: 

Mexico offers the following benefits:

• Salario Competitivo 
  
• Horario flexible
  
• 75% prima vacacional
  
• 1 mes de Aguinaldo
  
• 12 días de vacaciones
  
• SGMM – seguro de gastos médicos mayores
  
• Seguro de vida
  
• Seguro dental
  
• Fondo de ahorro
  
• Herramientas de trabajo
  
• Vales de despensa
  
• Work life Balance
  
• Employee Stock Purchase Program
  
• Equal Employee Opportunity

Why Work with Us:

Altair is a global technology company providing software and cloud solutions in the areas of product development, high-performance computing (HPC) and artificial intelligence (AI). Altair enables organizations in nearly every industry to compete more effectively in a connected world, while creating a more sustainable future. With more than 3,000 engineers, scientists, and creative thinkers in 25 countries, we help solve our customer’s toughest challenges and deliver unparalleled service, helping the innovators innovate, drive better decisions, and turn today’s problems into tomorrow’s opportunities. 

 

Our vision is to transform customer decision making with data analytics, simulation, and high-performance computing and artificial intelligence (AI). 

For more than 30 years, we have been helping our customers integrate electronics and controls with mechanical design to expand product value, develop AI, simulation, and data-driven digital twins to drive better decisions, and deliver advanced HPC and cloud solutions to support unlimited idea exploration. To learn more, please visit altair.com.  

Ready to go?  #ONLYFORWARD

At our core we are explorers; adventurers; pioneers. We are the brains behind some of the world’s most revolutionary innovations and are not only comfortable in new and uncharted waters, we dive in headfirst. We are the original trailblazers that make the impossible possible, discovering new solutions to our customer’s toughest challenges.  

Altair is an equal opportunity employer. Our backgrounds are diverse, and every member of our global team is critical to our success. Altair's history demonstrates a belief that empowering each individual authentic voice reinforces a culture that thrives because of the uniqueness among our team.