Transforming the Future with Convergence of Simulation and Data

Warranty Administrator

Job Summary:

Our client in Auburn Hills, MI is looking for a Warranty Administrator. This is a contract position.

What You Will Do:

The Warranty Administrator is responsible for managing corporate warranty policies, processing repair orders for warranty payments, supervising assistants, managing accounting records, and supporting the Department Manager in budget and expense allocation. This role involves creating reports and databases, managing department business automation equipment, software, and data, and serving as the System Administrator for x-time (web scheduler) and DealerCONNECT for PQRC. The Dealer Warranty Administrator will work closely with Corporate Warranty Administration, the Warranty Parts Return Group, and the Shop Operations Manager to ensure efficient and effective warranty operations.

Key Responsibilities:

• Manage Corporate Warranty Policy:  Ensure compliance with corporate warranty policies and procedures.  Review and update warranty policies as needed.  Process Repair Orders for Warranty Payment:  Accurately process repair orders for warranty claims.  Ensure timely payment of warranty claims.
• Manage Accounting Records:  Maintain accurate accounting records for warranty transactions.  Assist in financial reporting and analysis.
• Assist Department Manager in Budget and Expense Allocation:  Support the Department Manager in budget planning and expense management.  Monitor and report on budget performance.
• Create Reports and Databases:  Develop and maintain reports and databases to support warranty, business, and vehicle repair operations.  Provide data analysis and insights to the Department Manager.
• Manage Department Business Automation Equipment, Software, and Data:
• Oversee the management of business automation tools and software.
• Ensure data integrity and security.
• System Administrator for x-time (Web Scheduler):  Manage the x-time system for scheduling and tracking warranty repairs.  Provide training and support to users.
• DealerCONNECT System Administrator for PQRC:  Ensure system functionality and user access.
• Work with Corporate Warranty Administration:  Review Warranty Bulletin drafts prior to release.
• Collaborate with the DealerCONNECT group on proposed application revisions.
• Provide user feedback on proposals and test applications prior to release.  Serve as a liaison to the Detroit Warranty Administrators Guild.  Create Reports and Databases for Warranty Parts Return Group:
• Develop reports and databases to expedite the processing of warranty parts return paperwork.
• Ensure accurate tracking and documentation.  Work with Shop Operations Manager:  Assist in the coordination of department Town Halls and events.
• Create tracking reports for shop productivity and efficiency.

Basics:

• Bachelor's degree in Business Administration, Automotive Technology, or related field.
• Minimum of 3 years of experience in warranty administration or related role.
• Strong knowledge of warranty policies and procedures.
• Proficiency in business automation software and systems (e.g., x-time, DealerCONNECT).
• Excellent organizational and supervisory skills.
• Strong analytical and problem-solving abilities.
• Effective communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Shop floor.
• Must be able to stand and walk long distances.

How You Will Be Successful:

• Envision the Future
• Communicate Honestly and Broadly
• Seek Technology and Business “First”
• Embrace Diversity and Take Risks

What We Offer:

• Competitive Salary
• Comprehensive Benefit Package
• 401(k) with matching contributions
• Paid Time Off
• Employee Discounts
• Free training on all Altair products

Why Work with Us:

Altair is a global technology company providing software and cloud solutions in the areas of data analytics, product development, and high-performance computing (HPC). Altair enables organizations in nearly every industry to compete more effectively in a connected world, while creating a more sustainable future. With more than 3,000 engineers, scientists, and creative thinkers in 25 countries, we help solve our customer’s toughest challenges and deliver unparalleled service, helping the innovators innovate, drive better decisions, and turn today’s problems into tomorrow’s opportunities.

Our vision is to transform customer decision making with data analytics, simulation, and high-performance computing.

For more than 30 years, we have been helping our customers integrate electronics and controls with mechanical design to expand product value, develop AI, simulation and data-driven digital twins to drive better decisions, and deliver advanced HPC and cloud solutions to support unlimited idea exploration. To learn more, please visit altair.com

Ready to go? #ONLYFORWARD   

At our core we are explorers; adventures; pioneers. We are the brains behind some of the world’s most revolutionary innovations and are not only comfortable in new and unchartered waters, we dive headfirst. We are the original trailblazers that make the impossible possible, discovering new solutions to our customer’s toughest challenges.

Altair is an equal opportunity employer. Our backgrounds are diverse, and every member of our global team is critical to our success. Altair’s history demonstrations a belief that empowering each individual authentic voice reinforces a culture that thrives because of the uniqueness among our team.