We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.
Company Description
BASF/Chemetall, is the Surface Treatment global business unit of BASF’s Coatings division, operating under the Chemetall brand, and a leading supplier of applied surface treatments worldwide. At BASF/Chemetall, we develop and manufacture tailor-made technology and system solutions for applied surface technology. Our products protect metals from corrosion, facilitate forming and treatment, prepare parts optimally for the painting process and ensure excellent coating adhesion. Our technologies and products are used in a variety of industries and end markets such as automotive, aerospace, aluminum finishing and metal forming.
The chemical treatment of metal surfaces is BASF/Chemetall core competence. The focus of our worldwide activities is on the development and implementation of customized technology and system solutions for surface treatment.
CUSTOMER SERVICE REPRESENTATIVE
Responsibilities
The customer service representative is responsible for provide single point of contact for commercial support to our customers and sales representatives and interact frequently with Chemetall´s manufacturing areas and warehouses. Candidate should demonstrate the ability to manage multiple tasks.
Formula for Success:
· Collect and react to customer feedback and claims, derive insights for sales and technical service, forward requests – if necessary – to technical service
Ingredients for Success:
· BS Degree preferred
· 1-2 years of similar work experience required
· Relationship management and customer care on phone
· Understanding customer order patterns and support
· Analytical thinking: data analysis and evaluation
· Interface with supply chain and sales
· Excellent communication and administrative skills
We offer an exciting growth opportunity with a very competitive, Total Rewards package, which includes a wide range of elements you need to be your best in every stage of your life: