Position Description

Inside Sales Representative
Location Hauppauge, NY
Company Order Number 2244
# of openings 1
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Custom Computer Specialists, Inc. is one of the largest Technical Consultants on Long Island, celebrating over 40 years in business!  We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast.  Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.

OVERVIEW

We are looking for an Inside Sales Representative who will be responsible for developing customer relationships that promote retention and loyalty. Our goal is providing an optimal customer experience, and this position will assist in all facets of the sales cycle to drive new and recurring business!

The individual should be passionate about enhancing our customers’ lives through technology products and solutions as well as a proactive, energetic, and skilled communicator.  The ideal candidate is self-motivated, detail-oriented and exemplifies a high caliber of customer service. We are in search of a team player with a positive attitude and willing to go the extra mile. If you are interested in joining a collaborative and highly motivated sales team, this is the position for you! We will provide training for the right fit as well.        

 

RESPONSIBILITIES

  • Provide customer service and sales support while collaborating with our Account Managers
  • Develop and establish rapport with customers
  • Conduct occasional onsite visits to foster existing relationship and become a trusted advisor
  • Fulfill general customer requests
  • Review customers’ past sales
    • Discover opportunities to upgrade or renew
  • Create roadmaps for future sales with the AEs
    • Identify business requirements
    • Create holistic solutions
    • Develop multi-year budgets for implementation
  • Develop technology plans to ensure product Lifecycle Advantage is properly managed
    • Lead with upgrades and replacements in favor of continual renewals
    • Identify and communicate ramifications of product going end of support/life
  • Drive new business and increase product adoption, ensuring retention and satisfaction
  • Provide periodic check-ins to remain top of mind and identify unknown client needs
  • Resolve customer concerns, set realistic expectations, and escalate issues as necessary
  • Follow up on leads from event attendees
  • QBR planning with Account Executive
    • Identify upcoming projects to be discussed during quarterly business review
  • Function as interface between account manager and distribution channel
  • RFP/bid response coordination
  • Manage proposal compilation and collection of proposal components
  • Generate renewal quotes for submission to customer
    • Position and encourage multi-year renewals
  • Provide active follow-up until purchase order is received
  • Enter deal registrations on vendor websites
    • Engage vendor account managers to ensure proper promotions are applied                                         
  • Update and manage NetSuite records
  • Creation of product quotes and proposals
  • Manage product discounts and promotions

 

QUALIFICATIONS

  • Strong phone presence and listening skills
  • Entrepreneurial spirit
  • Organizational skills and effective time management
  • Customer relationship skills
  • Excellent verbal and written communication skills
  • 3 years sales support and/or customer service experience
  • 4-year degree or equivalent work experience

 

Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success!

Custom Computer Specialists Offers:

  • Competitive salaries
  • Comprehensive benefits including:
    • Medical and dental plans
    • Company Paid Vision and Short and long term disability plans
    • Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
    • 401K with employer match
    • Tuition reimbursement
    • Onsite Fitness Center (or gym membership reimbursement for client or satellite based employees)
    • Company paid life Insurance
    • Paid holidays and vacation
    • Technical certification gift card rewards program

Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success!  We are great place to start your IT career!

EEO Statement:

Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.  To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.

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