Heartland Alliance International

Job Description

 

Job Title: Clinical Case Manager                                     Business: HAI – Kovler Center

Grade:                                                                          Program: Healing Journeys Program

Reports To:  Healing Journeys Program Manager            FLSA Status: Non-Exempt

Date Created:   12/21/2023                                          Date Revised:

                       

About Us: Established in 1987, and integrated into Heartland Alliance International in 2012, the Marjorie Kovler Center (Kovler Center) is a national leader in the provision of mental health and psychosocial support services. The Kovler Center Healing Journeys Program is a Category III Center with the National Child Traumatic Stress Network (NCTSN). Healing Journeys provides direct clinical and case management services to immigrant and refugee youth and families aged 0-21 years old from diverse backgrounds. These services are evidence-based and culturally adapted to the population served. Services are provided via telehealth or in-person, either in the community, schools, or at the Kovler Center, depending on the needs of the youth and family. This center is focused on providing high quality, culturally and linguistically responsive, trauma-informed clinical services and interventions to best meet the needs of families from over 25 countries who have been impacted by war, forced migration, resettlement, family separation, and/or torture. 

Summary:  The Clinical Case Manager with the Kovler Center Healing Journeys Program will provide trauma-informed services in local schools to best meet the needs of newly arriving forcibly displaced youth and families who have been impacted by war, human rights violations, migration, resettlement, and family separation.  The CCM will collaborate with other Healing Journeys staff to create, adapt, and deliver parent psycho-education workshops, trainings for school personnel in creating trauma-informed environments for forcibly displaced youth, and group psychosocial interventions to meet the needs of newly arrived forcibly displaced youth. The CCM will also provide case management services to help stabilize families by conducting regular meetings with participants and their families to assess, identify, and meet case management needs, collaborating with colleagues to address needs, and helping participants gain access to beneficial social programs. This role will ensure accurate and timely record keeping of all participant services.

Individual accountabilities and work volume will be established through the development of annual Success Objectives within the framework outlined below. This position will be 100% FTE. Spanish language proficiency strongly preferred.  This position will require travel to area schools, with some flexibility for a hybrid work schedule.

This position is governed by a Collective Bargaining Agreement for which the employee, as a condition of employment, shall be required to remit dues or fees to the Union for administration of the contract.

Essential Functions:

Duties & Responsibilities

·       Provides high quality, culturally and linguistically responsive, trauma-informed case management and psychosocial services and interventions to best meet the needs of immigrant and refugee youth and families. This includes conducting screening, psychosocial group support, and case management. Services will take place in local schools, and also virtually, at the Kovler Center, in the community, and/or home settings.

·       Collaborates with team to facilitate trainings on immigrant and refugee trauma and child trauma for school personnel.

·       Collaborates with team to facilitate workshops for caregivers on understanding the impact of child trauma and empowers caregivers with strategies to support their children.

·       Develops and engages in professional relationships with social service, health, legal, and other governmental providers and agencies.

·       Build and maintain relationships with partner agencies and perform outreach for more resources and connections in the community

·       Represent Healing Journeys team and KC in some external partner meetings

·       Provide timely, accurate and comprehensive case management services for Healing Journeys participants and families, and maintain accurate and up-to-date records of all participant services.

·       Refer participants for services not available through Healing Journeys.

·       Participates in regular supervision meetings, team meetings, and in-house trainings.

·       Participates in local and national immigrant and refugee serving coalitions and workgroups.

 

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·       Education and/or Experience: BA/BSW and three years experience or Master’s degree in social work, counseling, clinical psychology or related field.

·       Certificates, Licenses, Registrations: Based on the primary duties of this position, an LPC/LSW license may be preferred.

·       Other Skills: A valid driver's license may be required.

·       Language Skills: Fluency in Spanish strongly preferred. Ability to read and interpret documents such as safety rules, operating and maintenance      instructions, and procedure manuals.  Ability to write routine reports and correspondence.       Ability to speak effectively before groups of customers or employees of organization.

·       Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.  Ability to compute rate, ratio and percent.

·       Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies.

Strategic Agility: Ability to take action focused on accomplishing the organization's vision; looks ahead and anticipates the need one month at a time; begins to recognize areas requiring organizational improvement and communicates to leaders; distinguishes the work their group does from the others within the organization.

Teamwork and Collaboration: Develops relationships with peers and direct reports; acknowledges the diverse perspectives of others in the group; shares information that is pertinent to others in accomplishing their jobs; solicits thoughts from the team.

Talent Development: Continuously seeks to learn and improve own performance, identifies development opportunities, begins to understand career progression and expectations at each level.

Communication: Writes using concrete, specific language relevant to the purpose and audience; demonstrates effective verbal (oral) communication skills in meetings and presentations; utilizes a consistent style of communication, working to adapt to different audiences.

Managerial Courage: Creates an environment for a diversity of thought; encourages employees to share their point of view, regardless of personal stance; willing to speak up when witnesses unethical, unsafe, or uncomfortable situations or reports to appropriate leadership; promotes organizational values and exemplifies model behavior.

Physical Demands: The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·       While performing the duties of this job, the employee is regularly required to talk or hear.

·       While performing the duties of this job, the employee is frequently required to sit; use hands to handle or feel and reach with hands and arms.

·       While performing the duties of this job, the employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl.

·       The employee must occasionally lift and/or move up to 10 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·       The noise level in the work environment is usually moderate.

·       The employee may be required to remain on Organization premises during breaks and/or meal periods and may be required to stay on Organization premises until their replacement arrives.

Heartland Alliance makes all hiring and employment decisions and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and military family rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.