About Chicago Public Media
Chicago Public Media is one of the largest, most decorated, aggressively creative, and journalistically ambitious public radio organizations in the nation. We are home to WBEZ, Chicago’s NPR news station, and Vocalo Radio, Chicago’s Urban Alternative, (91.1 FM in Chicago, vocalo.org everywhere), which serves a multicultural audience through an urban alternative music and culture format. We are the birthplace of such celebrated programs as This American Life, Wait, Wait…Don’t Tell Me!, Sound Opinions, Curious City and most recently, a growing portfolio of podcasts that include Serial, the “Making” series, including Making Obama and Making Oprah, and Motive.
Senior Manager, CRM Systems
This position is responsible for managing our Salesforce CRM and Marketing Cloud (e-CRM) platforms as part of an overall data management team that supports fundraising and analytics efforts. This role will be responsible for the daily administration of the CRMs as well as implementing new tools and functionality to improve or enhance the existing platform. The ideal candidate will have experience with Salesforce CRM administration, Salesforce Marketing cloud, and writing T-SQL. As the CRMs serve multiple teams within the organization, experience managing expectations and ensuring cross functional success as well as leading stakeholders through systems or functionality changes is required. This is a unique opportunity as the team is small; everyone plays multiple roles resulting in opportunities for both technical and professional growth. The position will require someone who is able to understand the business needs of our stakeholders and build complete solutions. This individual will report to the Senior Director, Business Intelligence & Analytics and will work with stakeholders within the membership, philanthropy, and finance teams.
Working at Chicago Public Media
At Chicago Public Media, we care deeply about our employees as we know attracting, developing and growing talent is key to our success and enhancing our impact. Our culture is one where collaboration, ideas, and innovation are encouraged. We value colleagues who will enhance our culture by bringing new ideas, diverse experiences and talents to our dynamic workplace.
Chicago Public Media’s dedication to promoting diversity and inclusion is reflective across our brands, WBEZ 91.5 FM and Vocalo 91.1 FM, in our staff and in our work. We are fully focused on equality of opportunity and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, experience and all other fascinating characteristics that make us different.
At Chicago Public Media we believe dedication to a great workplace includes supporting our employees and their families. As a result, we provide a broad and generous benefits package for you at hire and in the years to come. Our benefits include:
Generous paid time off, including starting with 3 weeks’ vacation and 4 personal days
Due to current COVID restrictions, you must be able to work remotely at your own designated location with Internet access and you must be willing and able to work at our Navy Pier offices, if needed. Right now, most of our staff is working remotely.
The essential functions described above are not all-inclusive and may change periodically to meet the needs of Chicago Public Media (CPM). The information contained in this job description is not intended to create any contractual or other legal commitment. Chicago Public Media may change the content or format of this job at any time in its sole and exclusive discretion without notice.
Chicago Public Media is an Equal Opportunity Employer, and we actively seek and welcome people from all backgrounds, orientations, and life experiences to join our team.