About Chicago Public Media
Chicago Public Media is one of the largest and most respected media organizations in the country. The organization has a legacy of innovative program development having launched shows as The American Life, Wait, Don't Tell Me..., Nerdette, Making Obama and the ground-breaking podcast Motive. Chicago Public Media engages with its listeners and users across multiple platforms, including radio broadcast radio, digital streaming, and mobile apps. Our flagship station, WBEZ-Chicago (91.5 FM) is Chicagoland's premier media hub for high quality, fact-based journalism and engaging, entertaining audio programs and podcasts. WBEZ's sister service, Vocalo (91.1 FM in Chicago, vocalo.org), targets a multicultural audience through an urban alternative format.
The Director of Development Operations (Director) serves on the Advancement Management Team and is responsible for ensuring vertical and horizontal integration, strong cross-functional collaboration and coordination, and high quality outputs across all fundraising operations activities including fundraising analytics and reporting, budget and revenue management and forecasting, gift management (processing, acknowledgements, and agreements) donor communications, engagement, and stewardship; volunteer leadership (Board of Directors and WBEZ Next); prospect management and research; and human resources. This position directly supervises four staff members in fulfillment of these goals.
Essential Duties and Responsibilities
Development Operations Management and Execution (60%)
- Oversees fundraising analytics and reporting. Ensures Salesforce use maximization and optimization with the Business Intelligence team and oversight and organization of the Advancement Team SharePoint sites.
- Directs donor communications, engagement, and stewardship, creating an integrated program that partners closely with the frontline fundraising team, CAO, and CEO. Develops a comprehensive, intentional, and tailored stewardship program based on gift levels. Creates meaningful engagement opportunities for donors and prospects throughout the year. Produces an annual donor impact report that highlights the impact of CPM.
- Oversees volunteer leadership activities of the Board of Directors and WBEZ Next and other groups including proactive planning and strategy by convening key stakeholders. Responsible for creating compelling presentations and reports for the Board and other key donor constituencies with the support of the Development Associate.
- Builds prospect research capacity with the prospect research manager, including the creation of informative donor/prospect briefings, consistent identification of new viable prospects screened for philanthropic capacity and affinity, and prospect/donor due diligence. Working closely with the CAO, leads the strategy, development, and maintenance of a comprehensive prospect management system focused on moving donors and prospects through the fundraising cycle with the support of the Executive Administrator and in close partnership with the Director of Major Gifts and Director of Institutional Giving.
- Oversees the gift management process including gift processing, smooth creation of timely and consistent gift acknowledgments, and drafting and reviewing agreements and ensuring appropriate internal reviews and approvals.
Revenue Forecasting/Tracking, Analytics, and Reporting (30%)
- Oversees and tracks all fundraising revenue and organizes the frontline fundraising team to review development revenue on a monthly basis and forecast annual projections on a quarterly basis. Reports regularly to the CAO on progress towards goals.
- Creates and ensures accuracy and efficacy of fundraising reports and dashboards for the CAO, CEO, the Development team, Finance staff, Board of Directors meetings, Development Committee, Governance Committee, and others as needed.
- Oversees tracking of performance metrics for development staff and works with managers to identify issues early and drives toward goal attainment.
- Monitors and approves department expense budget, purchases, and expenditures.
- Serves as the primary liaison to the Finance team and represents Development in standing meetings with Finance. Works with Finance staff on the creation and monitoring of department budget and revenue and represents Advancement interests in CPM decisions on financial issues as appropriate.
Human Resources Administration (10%)
- Serves as primary point of contact and collaborative partner with CPM’s HR colleagues and supervisors on recruitment, compensation, and performance management for Advancement. Ensures supervisors’ understanding of and compliance with federal and local employment law and HR policies.
- Manages departmental recruitments and coordinates process and paperwork. Prepares job descriptions, screen resumes, interview candidates, and check references as necessary. Works with HR to ensure all organizational processes are followed correctly.
- Enhances workplace morale and culture for all Advancement staff with a commitment to DEI.
- Organizes and leads the department’s program for staff training, retreats, and professional development. Mentors and serves as a resource for staff.
Required Skills and Experience
- Bachelor’s degree, or equivalent training and experience.
- 6 years' work experience in non-profit fundraising or related field
- Demonstrated experience with financial analysis, preferably in a non-profit environment.
- Leadership and management experience to develop and oversee staff and to direct day-to-day activities and operations is required.
- Experience in a development office is strongly preferred.
- The successful candidate will be an experienced leader and team player who welcomes collaborative decision-making and possesses an appreciation of CPM’s mission.
- Understanding of fundraising in a complex and dynamic organization required.
- Demonstrated ability to handle confidential and sensitive issues and information.
- Superior communication skills and judgment; strong initiative and problem-solving skills.
- Attention to detail and the ability to operate with considerable independence to effectively establish priorities and work accurately under time constraints.
- Must be proficient in Microsoft Office suite with advanced proficiency in Excel; experience with Salesforce or other relational database preferred.
- Must possess the ability to work with diverse stakeholder groups (both internal and external) and engender a respectful, welcoming, and inclusive environment.
- Ability to accurately synthesize, analyze, and translate data for financial and activity reports.
- Excellent project management skills required including the ability to manage multiple projects, drive to deadlines, and maintain disciplined adherence to department goals.
- Public media or non-profit experience.
Working at Chicago Public Media
At Chicago Public Media, we care deeply about our employees as we know attracting, developing, and growing talent is key to our success and enhancing our impact. Our culture is one where collaboration, ideas, and innovation are encouraged. We value colleagues who will enhance our culture by bringing new ideas, diverse experiences, and talents to our dynamic workplace.
Chicago Public Media’s dedication to promoting diversity and inclusion is reflective across our brands, WBEZ 91.5 FM and Vocalo 91.1 FM, in our staff and in our work. We are fully focused on equality of opportunity and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, experience, and all other fascinating characteristics that make us different.
At Chicago Public Media we believe dedication to a great workplace includes supporting our employees and their families. As a result, we provide a broad and generous benefits package for you at hire and in the years to come. Our benefits include:
- 6 weeks fully paid family leave
- High quality Medical, Dental, and Vision plans at an affordable cost
- A 403(b)retirement plan with a company match
Generous paid time off, including starting with 3 weeks’ vacation and 4 personal days.
Due to current COVID restrictions, you must be able to work remotely at your own designated location with Internet access and you must be willing and able to work at our Navy Pier offices, if needed. Right now, most of our staff is working remotely.
The essential functions described above are not all-inclusive and may change periodically to meet the needs of Chicago Public Media (CPM). The information contained in this job description is not intended to create any contractual or other legal commitment. Chicago Public Media may change the content or format of this job at any time in its sole and exclusive discretion without notice.
Chicago Public Media is an Equal Opportunity Employer, and we actively seek and welcome people from all backgrounds, orientations, and life experiences to join our team.