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Position Description

IT Help Desk & Facilities Coordinator
Location Chicago
Job Code 474
# of Openings 1
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About Chicago Public Media

Chicago Public Media is one of the largest and most respected media organizations in the country. The organization has a legacy of innovative program development having launched shows as The American Life, Wait, Don't Tell Me..., Nerdette, Making Obama and the ground-breaking podcast Motive. Chicago Public Media engages with its listeners and users across multiple platforms, including radio broadcast radio, digital streaming, and mobile apps. Our flagship station, WBEZ-Chicago (91.5 FM) is Chicagoland's premier media hub for high quality, fact-based journalism and engaging, entertaining audio programs and podcasts. WBEZ's sister service, Vocalo (91.1 FM in Chicago, vocalo.org), targets a multicultural audience through an urban alternative format.

The Opportunity

The IT Helpdesk / Facilities Coordinator is a customer service-oriented position located at our offices on Navy Pier and will monitor incoming service requests through our helpdesk ticketing system. The IT Helpdesk / Facilities Coordinator will handle facility related requests and basic IT functions and assign tickets based on the needs of the request to the proper support team. The IT Helpdesk / Facilities Coordinator is responsible for the care, maintenance and upkeep of our main office located on Navy Pier, and for supporting our bureau offices on the South and West sides of Chicago, and in Northwest, Indiana ensuring the facilities are well-maintained, clean, secure, highly functional and welcoming for our staff and guests.

Essential Duties and Responsibilities

  • Install, modify, and repair computer hardware and software. Create images and initial installations of laptops and/or desktop computers. Assure all systems meet CPM standards.
  • Configure, troubleshoot and repair desktop and laptop computers and associate devices in a network environment and install computer peripherals for users.
  • Troubleshoots common computer issues and escalate to IT Team if further assistance is needed.
  • Update documentation of computer inventory and asset management of hardware and software inventory.
  • Knowledge of Office 365 and related office software suites including Sharepoint and Teams.
  • Maintain all printers and copiers. Maintain toner inventory and work with CPM vendors to assure equipment is serviced regularly.
  • Responsible for desk relocations and computer and phone set up.
  • Ensure facility is kept clean and our infrastructure and furniture and fixtures are in good repair.
  • Maintain updated seating assignment chart and perform desk relocations and computer and phone set ups.
  • Maintain the working relationships with our service providers to ensure the major systems are maintained (HVAC, plumbing, electrical, elevators, fire extinguishers and lighting).
  • Ensure facility is kept secure and safe. Maintain all fire extinguishing equipment and fire safety and emergency evacuation procedures. Ensure staff is kept current on fire safety and emergency evacuation procedures and administer fire and safety drills on a regularly scheduled basis.
  • Order general supplies (cleaning supplies, coffee and kitchen supplies, etc. This does not include office supplies which are handled by specific departments) and ensure adequate inventory is on hand.
  • Handle facility-related requests for special meetings and events (Staff meetings, Board of Directors Meetings, Committee Meetings, Sounding Board Meetings). Manage the setup and breakdown seating and tables in the configuration needed.
  • Manage and fulfill any equipment requests (AV equipment), and ensure any specific security needs are handled for special meetings and events.

Required Skills and Experience

  • An openness to learning new technologies.
  • Prior Facilities Management Experience is a plus.
  • A strong working knowledge of computer systems, hardware, and software.
  • Good problem-solving, analytical, and team-working skills.
  • Strong customer-service orientation.
  • Demonstrated project planning and execution skills.
  • Desire to be part of a mission-driven organization that serves the greater Chicago community.
  • Excellent oral and written communication skills.
  • Excellent people skills.

Working at Chicago Public Media

At Chicago Public Media, we care deeply about our employees as we know attracting, developing, and growing talent is key to our success and enhancing our impact. Our culture is one where collaboration, ideas, and innovation are encouraged. We value colleagues who will enhance our culture by bringing new ideas, diverse experiences, and talents to our dynamic workplace.

Chicago Public Media’s dedication to promoting diversity and inclusion is reflective across our brands, WBEZ 91.5 FM and Vocalo 91.1 FM, in our staff and in our work. We are fully focused on equality of opportunity and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, experience, and all other fascinating characteristics that make us different.

At Chicago Public Media we believe dedication to a great workplace includes supporting our employees and their families. As a result, we provide a broad and generous benefits package for you at hire and in the years to come. Our benefits include:

  • 6 weeks fully paid family leave
  • High quality Medical, Dental, and Vision plans at an affordable cost
  • A 403(b)retirement plan with a company match

Generous paid time off, including starting with 3 weeks’ vacation and 4 personal days.

Due to current COVID restrictions, you must be able to work remotely at your own designated location with Internet access and you must be willing and able to work at our Navy Pier offices, if needed. Right now, most of our staff is working remotely.

The essential functions described above are not all-inclusive and may change periodically to meet the needs of Chicago Public Media (CPM). The information contained in this job description is not intended to create any contractual or other legal commitment. Chicago Public Media may change the content or format of this job at any time in its sole and exclusive discretion without notice.

Chicago Public Media is an Equal Opportunity Employer, and we actively seek and welcome people from all backgrounds, orientations, and life experiences to join our team.

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