Lead Pharmacy Technician (Liaison)
Stamford Health Group
Stamford, CT

CPS Solutions is seeking highly motivated and customer service-oriented pharmacy professionals who want to elevate their career to the next level. We are currently conducting a search for a Lead Pharmacy Technician (Liaison) to join a growing team of colleagues at our customer site, Stamford Health Group in Stamford, CT, to provide outstanding service to patients with complex, specialty diseases to help them achieve improved clinical outcomes.

The Lead Pharmacy Technician (Liaison) role allows for development opportunities for our existing Pharmacy Technicians (Liaisons) while providing additional structural support to site leaders as work volume and workforce size expand at our customer sites.  In addition to the job duties of a Pharmacy Technician (Liaison), the Lead Technician (Liaison) will work in partnership with site leader(s) in assisting with operational oversight as well as people management at their respective customer site.  The Lead Technician (Liaison) will help in positioning Pharmacy Technicians (Liaisons) for success by providing them with day-to-day leadership support with regards to staffing, resources, general inquiries, and ultimately allowing CPS to deliver on KPIs for our customers.  This role will require frequent and effective collaboration with Clinical Operations Managers, General Managers, Site-Level Certified Trainers, and other Lead Technicians (Liaisons) within the site and/or the CPS-wide organization.  The individual must be an existing Pharmacy Technician (Liaison) for CPS with demonstrated aptitude necessary to effectively lead their peers.

This role may serve as a prerequisite for future growth opportunities.

Responsibilities:

• Serve as a first point of contact on routine inquiries from employees such as PTO, Scheduling, SOP, and additional policies and procedures and escalate to site leaders as necessary
• Manage Paid Time Off, scheduling, and central support/AT coverage recommendations to site leadership
• Partner with Clinical Operations Manager (COM)/GM and participate in interviewing process as part of hiring Liaisons
• Participate and lead daily meetings with the COM/GM
• Experiential education management - schedule, orientation, badging, etc.
• Talk Desk weekly metric and employee functionality oversight
•  Incremental LDD reporting compliance
• Team event organization
• Health system onboarding management to assist site level trainer
• Service group reporting to COM for any special initiatives current or planned
• Arbor/ERx queue management to streamline
• HIPAA event documentation - Trellis and Health system
• Lead development and complications of site and company level SOPs
• Inspire site leaders and peers to provide best-in-class service to their customers and patients through highly efficient service and quality of care
• Work closely with other Lead Liaisons and COM to support day-to-day activities
• Additional activities necessary to support the needs of the business and optimize efficiency at the site level
• All other duties as assigned by management.

Other Position Responsibilities:

• The Lead Pharmacy Technician (Liaison) will continue to perform the duties expected of a Pharmacy Technician (Liaison) at their respective customer site, in addition to their oversight responsibilities in support of the site leaders.

• To perform this position successfully, an individual must be able to safely perform each essential duty listed above with or without a reasonable accommodation. The remaining requirements listed below are representative of the knowledge, skill, and/or ability required to perform the essential job duties and responsibilities.

Qualifications:

• Preferred 9-12 months of experience at CPS. 
• Must have a minimum of “Meets Expectations” on most recent performance evaluation.
• Must have no documented discipline for the prior 12-month period of employment with CPS Solutions.
• The requirements listed below are representative of the knowledge, skill, and/or ability required. 

Education and/or Experience:

• High school diploma or equivalent; four-year college degree or health care degree (e.g., nursing or social work) is preferred.

• Existing pharmacy technician certification or applicable licensure according to legal requirements in the state

• Experience working with physicians, nurses, and other healthcare professionals (preferably in a medical clinic).

• Knowledge of benefits investigation, prior authorization support, and patient financial assistance work. Strong people skills and the ability to work with teams across customers.

• Proficiency in standard workplace software (e.g., MS Office) and dispensing systems (e.g., QS1, RX30, or Computer Rx); experience with EMR systems (e.g., EPIC, Cerner, or Meditech) is preferred.

• The ability to start from scratch, execute quickly and accurately without pre-defined processes and protocols, and an interest in defining such processes for the future.

  Here’s what we’d like to offer to you:

• A driver’s seat position transforming how specialty pharmacy services are delivered to the most complex patients, to improve their overall experience and outcomes
• A platform to meaningfully leverage and further develop your (healthcare) technology, leadership, and management skills, working alongside our senior leadership and premier health system customers
• Competitive compensation including a bonus opportunity and Benefits

Hospital Requirements: (may be required)

•         (PPD) TB Skin Test - Proof of negative TB skin test within the last 12 months
•         (MMR) Measles, Mumps and Rubella or A Blood Titer proving immunity
•         Varicella - (2) documented doses or A Blood Titer proving
•         Hep B3 Series 
•         (Flu) Influenza-required for hire between Oct 1^st-April 30^th  
•         COVID Vaccine

Benefits : All employees enjoy a competitive salary, eligibility to participate in the 401(k) savings plan with a match.  Full-Time employees are also eligible for a comprehensive benefits package, including Medical, Dental and Vision Insurance, Time Off Plan, Company Paid Short- and Long-Term Disability, Basic and Supplemental Life Insurance, Medical Flex and Dependent Care Accounts and more.

CPS Solutions, LLC Requirements:  All employment offers are contingent upon successfully passing a background check (post offer), drug test and signed onboarding documents. Additionally, you may be required to provide medical records or have additional medical examinations/background checks that are a specific requirement of the location or position in which you are hired.  Due to the healthcare requirements of the location where you will work and the clients we support, this may include a COVID vaccine. This applies to internal transfers and status changes for internal CPS Solutions, LLC team members. CPS Solutions, LLC is also committed to a safe and drug free workplace. 

About CPS Solutions, LLC:   Founded nearly 50 years ago and employing over 2,500 clinical, regulatory, and operational pharmacy professionals, CPS Solutions, LLC, is one of the nation’s largest providers of pharmacy services to more than 800 hospitals and healthcare facilities nationwide. CPS Solutions, LLC helps clients tackle a variety of complex issues, such as operational efficiency, rising drug costs, regulatory & compliance, 340B, and specialty pharmacy strategy. CPS Solutions, LLC helps healthcare leaders drive best in class pharmacy operations through skill, expertise, and proprietary technologies. For more information, visit  https://www.CPS.com .

We are an Equal Opportunity Employer and do not discriminate against any qualified employee or applicant for employment because of race, color, sex, age, national origin, ancestry, religious creed, sexual orientation, gender identity and/or expression, status as a veteran, mental or physical disability or any other federal, state or local protected class.