Role Overview

The telephonic Care Manager supports members in achieving optimal health through self-management. Engaging with members, caregivers, and providers, the role involves assessing plans, setting individual goals, and coordinating care to ensure quality and cost-effective resources. This position is a single point of contact and advocates for care coordination program members, overseeing care management activities within assigned practices to meet Plan, NCQA, and Federal/State standards.

Work Arrangement: Remote with working hours of 8:30am-5:00pm Monday-Friday

Responsibilities

• Conduct telephone assessments to determine care coordination and management needs.
• Complete comprehensive person-centered assessments covering physical and mental health history, social determinants, and supportive needs.
• Coordinate physical, behavioral health, and social services.
• Manage medications, including reconciliation and adherence support.
• Identify problems/barriers and implement appropriate care management interventions.
• Develop care plans to help members achieve optimal health, setting goals and priorities.
• Share goals with members and families as appropriate.
• Implement interventions based on member needs and clinical progress.
• Schedule follow-up calls and make referrals as necessary.
• Document progress towards goals and problem resolution.
• Coordinate care with Community Health Navigators, caregivers, PCPs, specialists, and facility/vendor providers.
• Meet regularly with partners to address care management issues and ensure high-quality services.
• Participate in scheduled meetings as needed.

Education and Experience

• Associate Degree in Nursing required. Bachelor of Science in Nursing preferred
• A minimum of three (3) years of professional practice nursing experience. 
• A minimum of three (3) years of case management experience preferred. 
• Behavioral Health and managing chronic conditions experience preferred
• Med/Surg, Home Health or Emergency Room nursing experience preferred

Licensure

•  Current and unrestricted Registered Nurse licensure in PA or compact licensure with PA required

Your career starts now. We’re looking for the next generation of healthcare leaders.

At AmeriHealth Caritas, we’re passionate about helping people get care, stay well, and build healthy communities. As one of the nation's leaders in healthcare solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services, and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together, we can build healthier communities. If you want to make a difference, we’d like to hear from you.

Headquartered in Newtown Square, PA, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services.

Discover more about us at www.amerihealthcaritas.com.

Our Comprehensive Benefits Package

Flexible work solutions include remote options, hybrid work schedules, competitive pay, paid time off, holidays and volunteer events, health insurance coverage for you and your dependents on Day 1, 401(k) tuition reimbursement, and more.