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Manager, Quality Testing

City: Yardley
State/Territory: US-PA


Start something good. Empower your career. Become an employee owner at Cenlar.

Employee owners have made Cenlar the nation’s leading mortgage loan subservicer.  Our unique culture is defined by our core values of respect, trust, integrity and care. Company ownership, a promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career. Consider this opportunity to join our team as Manager, Quality Testing.

The Manager, Quality Testing leads and oversees a team of Quality Testing Analysts who are responsible for performing ongoing, structured, and rigorous testing of Cenlar’s operations.


Office of the Chief Control Officer

  • Facilitates and oversees the proactive testing and credible challenge of operational controls, processes, and procedures
  • Reviews and validates accuracy and completeness of test results from staff
  • Promotes the proactive review by Analysts to validate risks are properly identified and the controls in place are mitigating the risk to the fullest extent; Where applicable, validates that the control design will effectively drive operational compliance with regulatory requirements and investor guidelines
  • Identifies and communicates potential for emerging issues or breaks and promote recommendations for control improvement opportunities
  • Presents test results along with observations/findings to the business; Partners with Business Control Manager and process owners to identify gaps, deficiencies, and/or enhancement opportunities within the design or operation of control activities; Assists the Business Control Manager and control owner to document remediation activities
  • Drives continuous monitoring of changes to the Business Functions’ risk and control profiles
  • Participates with the Business Functions and Business Control Managers in continuous RCSA and the annual RCSA Attestation process
  • Supports in the coordination with Internal Audit and external auditors on operational control testing results and supporting work papers; Participates in walkthroughs, interfaces with process owners during the development of Management Action Plans to remediate exceptions identified in the audit, and enhances control testing scripts
  • Oversees and provides guidance to the team conducting control reviews and testing
  • Liaises with internal business partners, including Regulatory Change Management, Quality Testing and KRI/KPI team, to ensure alignment of each team’s respective test parameters based on a change in process, risk or control
  • Works with Risk Reporting and Validation team to identify and build quantitative KPIs around control testing

Office of the CRO- All

  • Trains new and existing staff on systems, applications, procedures, etc. in order to ensure all staff have appropriate tools for successful completion of job
  • Develops, leads, and provides guidance to high performing teams conducting monitoring and testing activities.
  • Stays abreast of policy and regulatory changes to maintain subject matter expertise
  • Participates in risk- and control-related special projects as assigned by Leadership
  • Ensures all testing evidence is appropriately documented in the testing application and departmental shared drives to evidence testing results and conclusions
  • Participates in testing rebuttal process with Business Management
  • Assists department manager in developing changes in process and in the production and review of reports
  • Facilitates structured reoccurring meetings with applicable stakeholders and line of defense partners to review and discussing testing results and observations
  • Establishes processes and procedures that will help develop the staff into subject matter experts on all applicable requirements and business procedures
  • Implements and supports a strong feedback loop between Training, Business Unit, Compliance, and testing groups to ensure staff and management are aware of results and areas for improvement
  • Adheres to all issue escalation and reporting requirements and oversee the production, review and approval of periodic reports

The following duties and responsibilities vary by discipline (Special Projects, Administration, or Testing):

Office of the CRO- Special Projects

  • Facilitates and manages the company’s internal testing of servicing functions related to FDICIA, SSAE 18, Reg AB, and USAP reporting requirements, while collaborating with Cenlar’s external auditor for reporting compilation and issuance
  • Builds a tracking/reporting mechanism to periodically communicate results/opportunities identified from projects and validation activities
  • Develops reporting requirements (daily, weekly, and monthly) and oversees the production, review, and approval of periodic reports for first-line management and other interested parties
  • Participates in the metric independent review process by having team independently assess metrics compiled for continual monitoring of Cenlar’s processes
  • Prepares and reports on monthly results
  • Establishes metrics to manage and monitor staff performance and departmental output
  • Makes recommendations for remediation of all identified deficiencies

Office of the CRO- Administration

  • Executes various administration controls
  • Creates and provides daily reporting on testing activities to the Quality Testing team
  • Manages and troubleshoots testing system of record
  • Generates and reports on testing results (including trending of results) for Management review/approval
  • Schedules testing for the Quality Testing team, in addition to adhering to the methodology for sample selection, and to escalation thresholds in accordance with established policies and programs

Office of the CRO- Testing

  • Manages components of a comprehensive testing program to meet the requirements of all agencies and regulatory bodies involved with mortgage servicing; rigorously test key procedures and controls within all key business units; monitor key indicators to detect and research unexplained variances which may be indicative of quality control issues
  • Continually reassesses testing to ensure issues are being identified
  • Maintains and updates all relevant policies and procedures, including monitoring and testing guidelines
    • Adheres to the methodology for sample selection, and to escalation thresholds in accordance with established policies and programs


  • Bachelor’s degree in business, finance, or a related field required; Master’s degree preferred
  • 7+ years of relevant mortgage servicing experience including risk management, audit and/or related quality assurance experience and a general understanding of risk and control concepts and terminology
  • Knowledge of sound risk management practices for mortgage servicing functions and demonstrated understanding of risk management and internal control principles
  • Limited knowledge and ability to comprehend and translate Compliance requirements for federal and state regulations as well as FNMA, FHLMC, GNMA, VA and FHA investor guidelines and requirements
  • Ability to analyze and credibly assess the effectiveness of risk management and internal controls, as well as the operational and financial impact of findings and control issues
  • Ability to review and analyze large batches of documentation and data 
  • Strong analytic skills to identify patterns/trends within and across business functions
  • Ability to recognize and understand how to assess process risks and controls
  • Excellent problem resolution and organizational skills
  • Excellent interpersonal and communication skills, written and verbal
  • Ability to work effectively across the organization to ensure that controls are effectively implemented and monitored
  • Management skills including organization, setting expectations, delegation, and time management
  • Results oriented
  • Strong  Microsoft Office suite, particularly Word, Excel, PowerPoint, and SharePoint, skills
  • Ability to work independently as a highly motivated team player and self-starter

Total Rewards:

As an employee-owner at Cenlar, you’ll receive an outstanding benefits package that includes paid medical, dental, and life insurance, 401(k), and tuition assistance as well as opportunities for training and professional advancement.

Cenlar is a drug-free workplace and an equal employment opportunity/affirmative action employer M/F/D/V/SO.


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