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Research Specialist - AZ

City: Tempe
State/Territory: US-AZ


Start something good. Empower your career. Become an employee owner at Cenlar.

Employee owners have made Cenlar the nation’s leading mortgage loan subservicer.  Our unique culture is defined by our core values of respect, trust, integrity and care. Company ownership, a promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career. Consider this opportunity to join our team as a Research Specialist. 

The Research Specialist accurately researches and responds to various inquires to ensure adherence to regulatory guidelines. This role completes research on loans to serve as support to internal customers, including all departments within Cenlar and responds on behalf of those departments.  The Specialist provides support to other operational areas on an as needed basis.


  • Researches and resolves client issues which require in-depth research.  Provides a detailed and professional written response to the client upon resolution
  • Answers client (Internal and External) inquiries professionally and courteously, while providing information and/or resolution to the matter
  • Ensures all assigned tasks and emails are closed within compliance of established SLA’s       
  • Meets the requirements for quality, productivity, and attendance
  • Participates in all research campaigns and activities
  • Suggests enhancements during regular One on Ones with the management team 
  • Completes other duties and projects as assigned by their Manager  


  • Sets up Monthly Drafting, Budget Draft on borrower loans
  • Performs maintenance on Monthly Drafts, Budget Draft on borrower loans
  • Assists with ACHPlus reports to perform maintenance on Monthly Drafts, Budget Drafts, Flex Draft Loans
  • Assists with email correspondence


  • Bachelor’s degree or 2+ years of relevant experience in customer service/mortgage banking in a call center environment 
  • Mortgage servicing experience preferred
  • Flexibility and the willingness to work in a team environment
  • Focus on delivering excellent customer service and providing resolution at the first point of contact
  • Problem solving skills
  • Data entry experience required


  • Knowledge of MSP a plus
  • Knowledge of ACH Draft a plus

Total Rewards:

As an employee-owner at Cenlar, you’ll receive an outstanding benefits package that includes paid medical, dental, and life insurance, 401(k), and tuition assistance as well as opportunities for training and professional advancement.

Cenlar is a drug-free workplace and an equal employment opportunity/affirmative action employer M/F/D/V/SO.


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