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Client Manager II

City: Yardley
State/Territory: US-PA


Start something good. Empower your career. Become an employee owner at Cenlar.

Employee owners have made Cenlar the nation’s leading mortgage loan subservicer.  Our unique culture is defined by our core values of respect, trust, integrity and care. Company ownership, a promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career. Consider this opportunity to join our team as a Client Manager II.

The Client Manager is responsible for effectively managing and resolving the daily needs of assigned Clients contributing to overall Client satisfaction and confidence in Cenlar. This position facilitates resolution of Client issues coordinating across Cenlar operational units and fulfilling Client requests for additional services and supports the identification of Cenlar solutions to support identified Client needs. The Client Manager monitors Cenlar performance against contractual requirements resolving issues between Client and Cenlar Operational units.


  • Facilitates resolution of Client issues and requests effectively and with a sense of urgency coordinating across Cenlar operational units
  • Acts as the liaison between the client and Cenlar as their Single Point of Contact
  • Manages and grows effective relationships with Client contacts managing the daily Cenlar relationship
  • Analyzes and understands the client and their business structure, culture, goals, and needs including future strategy for servicing
  • Understands client's other servicing relationships (internal / external)
  • Understands client's product line, future product development, and business plan as it relates to mortgage originations and servicing retention
  • Monitors Cenlar performance against SLAs and contractual requirements identifying and resolving issues with support form the Manager, Client Management
  • Conducts regularly scheduled meetings, onsite visits, and follow-ups with clients with support from the Manager, Client Management for more complex issues
  • Prepares/facilitates Statements of Work (SOWs) or requests for add-on sevices as needed with support from the Manager, Client Management as needed
  • Assists with other duties as assigned
  • Supports and adheres to all Client Management policies, procedures, guidelines, and use of Salesforce per Client Management guidelines


  • Bachelor's Degree required
  • 5 to 7 years of mortgage banking experience in Servicing and other related areas
  • Sales or prior client relationship management experience
  • Strong oral & written communication skills including presentations
  • Strong interpersonal & collaboration skills
  • Strong organizational, project management, and follow-up skills
  • Intermediate skills with Microsoft Office Suite

Total Rewards:

As an employee-owner at Cenlar, you’ll receive an outstanding benefits package that includes paid medical, dental, and life insurance, 401(k), and tuition assistance as well as opportunities for training and professional advancement.

Cenlar is a drug-free workplace and an equal employment opportunity/affirmative action employer M/F/D/V/SO.


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