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Inbound/Outbound Customer Service Representative

Description

Company Overview  :

OutPLEX is recognized as one of the leading call centers and customer contact organizations for superior quality, professionalism and results. Our success can be attributed to one thing – outstanding employees who provide superior services and products to our customers. OutPLEX is a top Teleservices contact center providing sales and services from some of the most recognized companies today!

Job Description:

We are currently seeking dedicated individuals to join our Customer Services team. As an Inbound/outbound Customer Services agent, you will be conducting and receiving calls consulting customers and assist them with any questions related to the program or case.

Requirements:

• You must have a strong phone presence and communicate clearly and with confidence in order to excel in this position. Additionally being a disciplined self-motivator with experience in planning and managing a daily business schedule is necessary.
• Strong oral and written communication skills.
• Excellent organizational and interpersonal skills.
• Effectively communicate the full range of available products and services offered.
• Ability to create empathy with customers.

Benefits :

• Competitive pay
• Relaxed and comfortable working environment
• Opportunities to grow within the company