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Technical Support Specialist

Location: Santo Domingo, Dominican Republic
Job Code: 149
# of Openings: 5


Technical Support Specialist:
The primary role in this position will be to provide computer support, troubleshooting, and problem solving.  The Technical Support Specialist will provide technical support and trouble-shooting to customers by performing a question diagnosis while guiding users through step-by-step solutions. Support will be provided on the phone and via email by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.

Duties and Responsibilities:
• Ability to meet deadlines and handle multiple priorities.
• Excellent English; verbal and written communication skills.
• Ability to document procedures and processes for non-technical users.
• Problem solving and critical thinking skills also required.
• Understanding of information needed to support business processes and decisions.
Demonstrated ability to effectively communicate internally and externally in both written  and oral form.  
• Ability to learn new software and hardware, interact positively with others, and successfully manage time. 


Skills and Qualifications:

·   Basic coding skills

·   Basic knowledge of HTML, CSS, Jscript

·   Basic MS Dynamics Familarity

·   Demonstrated proficiency in typing and English grammar

·   Solid project planning and project management skills

·   Must be able to analyze data and provide insights

·   Ability to work under pressure and multitask

·   Comfortable inter acting with senior management

·   Must possess strong time management capabilities and ability to prioritize

·   Must be able to successfully communicate via telephone, email, and person-to-person 

·   Candidate must have good interpersonal skills and strong problem solving capabilities

·   Passionate, committed, and high level of energy

·   Must be a self-starter, energetic, and results driven

·   Basic knowledge on Software Programming is required



Benefits :

·   Competitive pay
·   Comfortable and fun working enviornment
Opportunities to grow within the company


*Santo Domingo applicants only.*

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