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Live Chat Customer Service Representative

Location: Bogota, Colombia
Job Code: 161
# of Openings: 1


Chat Representative


Job Description:

OutPLEX is looking for motivated and energetic individuals to work with us! Chat agents communicate with customers through live chat or email to answer questions, solve problems, and troubleshoot. Since they function on the front line of customer service, it is important that chat agents be comfortable communicating directly with customers. This position may be virtually from home or in office. Office location in Chapinero, Bogota area. 


Duties and Responsibilities:
As an Inbound Customer Chat Representative, you will have the following duties and responsibilities:

  • Responding to customers, identifying customer issues, providing solutions, conversing in a polite and professional manner, and performing data entry
  • Respond to Inbound chat inquiries and effectively consult customers or prospective customers on website.
  • Work with the customer in trying to find a solution to their problem.
  • Answer frequently asked questions and provide technical support assistance when needed.
  • Always provide the utmost customer service when chatting with customers/prospective customers.


Skills and specifications:

  • Ability to multi-task as you will be taking multiple chats at once
  • Ability to work under pressure and be articulate and professional
  • Attention to detail with emphasis on accuracy and quality
  • Effectively communicate the full range of available products and services offered
  • Customer service experience either face to face, phone or chat
  • Experience with call centers a plus
  • Chat or messaging experience a plus
  • Ability to type at least 50 WPM with 0 errors
  • Ability to work independently researching information
  • Must be proficient on the computer which includes being able to navigate through the web and various tools provided
  • Must be motivated and sales driven (bonus structure involved)!
  • Outstanding spelling, grammar, and communication skills a must!


  • Paid training
  • Bonus payout twice a month!
  • Comfortable working environment
  • Opportunities for growth


Computer Requirements:

  • Window 10 PC
  • High speed internet
  • Headset required
  • Hardwired to internet is a must!



Outplex is an Equal Oportunity Employer.

*Local Candidates In Bogota Only Will Be Considered*


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