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Live Chat Representative

Location: Bogota, Colombia
Job Code: 161
# of Openings: 1


Chat Representative


Job Description:

OutPLEX is looking for motivated and energetic individuals to work with us! Chat agents communicate with customers through live chat or email to answer questions, solve problems, and troubleshoot. Since they function on the front line of customer service, it is important that chat agents be comfortable communicating directly with customers. This position may be virtually from home or in office. Office location in Chapinero, Bogota area. 


Duties and Responsibilities:
As an Inbound Customer Chat Sales Representative, you will have the following duties and responsibilities:

  • Responding to customers, identifying customer issues, providing solutions, conversing in a polite and professional manner, and performing data entry
  • Respond to Inbound chat inquiries and effectively consult customers or prospective customers on website.
  • Work with the customer in trying to find whether they would benefit from purchasing a phone and becoming a customer of our client!
  • Always provide the utmost customer service when chatting with customers/prospective customers.


Skills and specifications:

· Must be able to read, speak and write in English

· Must be able to type 50 WPM with 0 errors

· Must be proficient on the computer which includes being able to navigate around the web

· Must be motivated and sales driven

· Interpersonal skills and strong communication skills is a must!

· Must be able to multitask (you will be taking 3 chats at a time)

· Chat experience is a plus



· Paid training 

· Comfortable working environment


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