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Bilingual Customer Service Representative (Voice)

Description

Company Overview:
Outplex is recognized as one of the leading call centers and customer contact organizations for superior quality, professionalism and results. Outplex is a top Teleservices contact center providing sales and services from some of the most recognized companies today! Our success can be attributed to one thing – outstanding employees who provide superior services and products to our customers. Come find out for yourself what is the Outplex difference! 
 

Job Description:
We are currently seeking enthusiastic individuals to join our amazing customer service team! You will be representing a pet pharmacy company, animal lovers encouraged to apply! The representative will handle inbound inquiries via phone assisting customers by answering general questions and resolving problems and clarifying issues. You will be researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved issues. We are looking for self-motivated reps that can portray a positive and cheerful personality on the phone where the main focus will be in providing excellent customer care!

Skills and Specifications:

You must have a strong phone presence and communicate clearly and with confidence in order to excel in this position.

• Bilingual (English and Spanish) a must! 
• Ability to work in a fast-paced environment
• Articulate and professional with the ability to multi-task
• Attention to detail with emphasis on accuracy and quality
• Strong oral and written communication skills
• Excellent organizational and interpersonal skills
• Effectively communicate the full range of available products and services offered
• Customer service experience either face to face or on the phone
• Experience with call centers a plus
• Ability to type at least 35 WPM with 0 errors
• Ability to work independently researching information via the software provided.
• Customer service a plus!
• Outstanding spelling, grammar, and communication skills a must! 

Benefits

• Paid Training
• Relaxed and comfortable working environment
• Opportunities to grow within the company

Outplex is an Equal Opportunity Employer.

Local Candidates Only Will Be Considered