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Inbound Customer Service Representative

Description

Company Overview
OutPLEX is recognized as one of the leading call centers and customer contact organizations for superior quality, professionalism and results. Our success can be attributed to one thing – outstanding employees who provide superior services and products to our customers. OutPLEX is a top Teleservices contact center providing sales and services from some of the most recognized companies today!

Job Description
We are seeking resourceful and goal driven Customer Service Agents to represent a well stablished insurance company based in the USA, fielding calls and emails either from customers or third parties (banks, lenders, mortgage companies).

Benefits:
-US$500 hiring bonus.
-RD$ 225 per hour.
-Incentives.
-Breaks are paid.
-Office-like schedules & weekends off.
-And more. Text us via whatsapp for more information: 829-954-1659

Requirements:
-Dominican Cedula.
-Awesome English.
-1 year of experience performing Customer Service within call center settings.
-Multi-tasking skills.
-Fast-paced & flexible.
-Reside in Santo Domingo.

Responsibilities:
-Verifiy customers' identities.
-Obtain or provides copies of insurance policy declarations, evidence of insurance
  and/or receipts when requested.
-Record activities regularly and accurately in appropriate systems.
-Cover requests originated via email, web forms, DocuSign or other off-phone means.
-Handle requests to completion.
-Tasks are not limited to the aforementioned.