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ChatBOT Conversations Analysts (BOT Tuners) |
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Location: | Santo Domingo, Dominican Republic (On-site) |
Job Code: | BOT Tuner DR |
# of Openings: | 1 |
Description | |
Company Description OutPLEX is a leading international digital and voice customer contact management services organization that has been providing innovative solutions for over 20 years. OutPLEX specializes in outsourced customer service, digital messaging, automation, as well as in sales, technical support, and voice. The company has expertise in multiple verticals and supports solutions to government agencies and large companies with over 30% of the Fortune 500 relying on them. Role Description This is a full-time on-site role in Santo Domingo for Chatbot Conversations Analysts, (BOT Tuners). The Chatbot Conversations Analyst will be responsible for monitoring and analyzing chatbot conversations to identify areas of improvement, providing feedback on chatbot performance, and working with the development team to improve chatbot functionality. The Chatbot Conversations Analyst will also be responsible for ensuring the chatbot is aligned with the client's business objectives and able to provide effective solutions to customers. Responsibilities:
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