PT Aide (Physical Therapy Front Office)

Description

At The Portland Clinic our mission is to be a trusted community collaborating to improve the health and well-being of those we serve. Join our team and let us work together to offer a welcoming, inclusive environment for our patients and the communities we serve.

JOB TITLE: Physical Therapy Aide

SUPERVISOR: Director of Rehabilitation Services

HOURS PER WEEK: 40hrs (Split between 2 locations, M/W/F at the Tigard location, T/Th at the Beaverton location)/Non-Exempt 

DEPARTMENT: Rehabilitation Services

HIRING BONUS: $1,000 after 90 days 

The following information is designed to outline the essential functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.

PRIMARY FUNCTION: Responsible for following supervisor’s instructions involving patient care, organization, and clean-up of treatment areas, and office duties, as needed. 

DUTIES AND RESPONSIBILITIES: (*ESSENTIAL FUNCTIONS)
1. Assists patients to treatment area and helps prepare patient for treatment as appropriate.* 
2. Assists with treatment as directed by the Physical Therapist as allowed in the State Practice Act.* 
3. Communicates with supervisor and other health care interdisciplinary team members regarding patient’s response to treatment.* 
4. Keeps treatment areas clean, organized and unobstructed. Cleans equipment after treatment and changes linen as appropriate.* 
5. Maintains adequate supply inventory for clinic and organizes treatment area.* 
6 Helps with copying and printing home exercise programs. 
7. Answers telephones, takes messages, checks messages and assists with patients at front desk.* 
8. Demonstrates ability to use information technology in completing assigned job tasks.* 
9. Processes incoming therapy orders. Opens and sorts mail. Distributes to appropriate person. 
10. Verifies all forms are complete and signatures are in place. Obtains referral from patient and places in medical chart. Verifies insurance. Tracks re-authorizations.* 
11. Schedules patient appointments. Places reminder calls to new patients and follow-up patients. Documents no shows and cancellations. Prints schedules for next day and distributes to therapists.* 
12. Distributes patient satisfaction surveys. 
13. Demonstrates effective communication methods either written, verbal, non-verbal or electronic. Follows up with front office related issues using the appropriate chain of command. Has a positive influence on others.* 
14. Listens to and acknowledges the concerns of patients and co-workers. Communicates effectively with patients and co-workers exchanging information and opinions constructively. Treats all patients with respect.* 
15. Exercises good judgment in communication with regard to timing, circumstances, place and person. Does not breach patient confidentiality.* 
16. Makes effective decisions that reflect clear and logical thinking. Demonstrates flexibility and open mindedness in examining new approaches in response to changing organizational objectives. Identifies and works proactively to solve problems. Views change as an opportunity or a challenge.* 
17. Acknowledges patients immediately when they approach the desk. Makes frequent contact with waiting patients. Demonstrates willingness and ability to go the “extra mile” in meeting customer needs. Represents the clinic professionally.* 
18. Identifies and responds appropriately to both internal and external customer needs utilizing available resources. Keeps composure under stress. Is approachable and compassionate.* 
19. Prioritizes work activities based on clinic demands to complete assignments within designated timeframes with little to no supervision. 
20. Reports to work as scheduled and on time per departmental policy. Consistently uses time-clock appropriately with no more than four missed punches. Time away from work is approved by supervisor and taken in accordance with established departmental policies.* 
21. Ensures environmental safety and complies with all federal and state regulations and consistently demonstrates and incorporates principles of safety and infection control into daily activities as outlined in The Portland Clinic handbook and OSHA/MSDS guidelines. * 
22. Uses protective equipment and takes appropriate precautions whenever there is a potential for contact with blood, body fluids, and/or chemicals. Maintains an organized, clean, and functional workspace.* 
23. Follows policy when accidents occur. Ability to cite emergency evacuation procedures and location of fire extinguishers for the clinic.* 
25. Participate as an active member in a patient-centered medical home. 
24. Employees will not be discourteous or disrespectful to a customer or any member of the public while in the course and scope of company business.* 
25. Work in a cooperative manner with management/supervision, coworkers, customers and vendors.* 
26. Abide by company policies.* 
27. Attend work regularly as scheduled.* 
28. Other duties as assigned.

REQUIREMENTS:
High School Diploma or equivalent 
Current CPR Certification

PREFERENCES:
Values team success 
Compassionate, patient, tactful, diplomatic, sociable, well organized, thorough, and independent 
Shows an interest in taking action to increase his/her knowledge and development as an employee 
Contributes to an environment where people feel valued 
Keyboarding skills 
Electronic Health Record competency 
Proficiency in medical software and Microsoft Windows 
Organizational skills and ability to prioritize work flow 
Oral communication skills and excellent phone etiquette with an ability to convey and receive information via the telephone 
Competency in language, grammar, and spelling 
Ability to interact and establish a good rapport with people over the telephone and in person, often in stressful situations 
Capability of effectively working on more than one task without a reduction in the quality of work and service performed 
Ability to react calmly and effectively in emergency situations and to work under pressure 
Ability to accept responsibility and use initiative to proceed with necessary tasks without direct supervision 
Skill in establishing and maintaining effective working relationships with patients and staff

COMPENSATION AND BENEFITS (Benefits eligibility begins at 20hrs/wk):
401k plan with Employer Matching up to 4.5% annually
Roth IRA
Comprehensive Medical, Dental and Vision insurance
Flexible Spending Account
Company provided $10K Group Life/AD&D insurance
Voluntary benefits: Life/AD&D, Dependent Life/AD&D, Short-Term Disability, Critical Illness, and Disability 
4.92 hours of PTO accrual per pay period (PTO accrual is prorated based upon FTE)
One paid Wellness Day per year
Seven paid holidays, and 1 partially paid holiday (mid-day closure)
Employee Assistance Program

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