Operational (Epic) Database Administrator

Description

At The Portland Clinic our mission is to be a trusted community collaborating to improve the health and well-being of those we serve. Join our team and let us work together to offer a welcoming, inclusive environment for our patients and the communities we serve.

JOB TITLE: Operational Database Administrator    

SUPERVISOR: IT Director

HOURS PER WEEK: 40hrs (M-F 8am-5pm, nights & weekends as necessary)/Exempt   

DEPARTMENT: Information Technology

The following information is designed to outline the essential functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained. 

HIRING BONUS: $1,000 after 90 days 

PRIMARY FUNCTION: To maintain Epic and related system health by performing daily maintenance tasks and monitoring overall system performance.

DUTIES AND RESPONSIBILITIES: (*ESSENTIAL FUNCTIONS):
1.    Installing and maintaining the administrative and monitoring tools necessary for high levels of availability and performance of the Epic system.*
2.    Monitor performance of the Epic database and associated systems.*
3.    Troubleshoot database/system performance issues.*
4.    Manage logins for different types of access, including login behavior and working environment configurations.*
5.    Apply IRIS and Epic updates/upgrades to production and non-production environments. *
6.    Configure and maintain environment copies according to environment strategy and timelines.*
7.    Ensure minimal downtime of systems during clinical operating hours.*
8.    Respond to emergency and after-hours issues.*
9.    Engage in capacity planning exercised to ensure adequate system resources.
10.    Collaborate with technical and Epic applications team to ensure minimal system performance issues.*
11.    Write and maintain scripts to improve system management tasks*.
12.    Participate in change control for all planned application and technical activities.*
13.    Participate in business continuity planning and exercises.*
14.    Maintain and testing processes related to business continuity.*
15.    Follow vendor and Epic best practices for hardware and software configuration.
16.    Assisting with customer support activities.*
17.    Contribute to activities related to lifecycle, security, and strategic initiatives.*
18.    Document procedures, processes, and systems as necessary.*
19.    Follow and enforce HIPAA guidelines at all times.*
20.    Communicate with project leadership, application coordinators, subject matter experts and Epic representatives as a contributor to the project team.*
21.    Willingly engage in help desk activities and provide customer support as necessary.*
22.    Work respectfully and collaboratively in a team environment with a spirit of cooperation.*
23.    Attend work regularly as scheduled.*

EQUIPMENT USED:
Tablets, desktop computers and printers
LCD projectors
Basic office equipment such as telephone, fax, photocopy machine

EDUCATION/LICENSES PREFERRED: 
Bachelor's degree in Computer Science or related field

EXPERIENCE/QUALIFICATIONS/SKILLS PREFERRED: 
Unix/IRIS Experience
Epic ODB Certification
Knowledge of a command shell (Korn, POSIX, Bourne, or C), plus languages and utilities such as awk, sed, and Perl
Strong troubleshooting skills
Strong communication skills

COMPENSATION AND BENEFITS (Benefits eligibility begins at 20hrs/wk):
401k plan with Employer Matching up to 4.5% annually
Roth IRA
Comprehensive Medical, Dental and Vision insurance
Flexible Spending Account
Company provided $10K Group Life/AD&D insurance
Voluntary benefits: Life/AD&D, Dependent Life/AD&D, Short-Term Disability, Critical Illness, and Disability 
4.92 hours of PTO accrual per pay period (PTO accrual is prorated based upon FTE)
One paid Wellness day per year
Seven paid holidays, and 1 partially paid holiday (mid-day closure)
Employee Assistant Program

Are you a returning applicant?