Registration

Description

At The Portland Clinic our mission is to be a trusted community collaborating to improve the health and well-being of those we serve. Join our team and let us work together to offer a welcoming, inclusive environment for our patients and the communities we serve.

JOB TITLE: Registration

SUPERVISOR: Front Office Supervisor/Registration Lead

HOURS PER WEEK: 40hrs (Tuesday-Friday 9:30am - 6:00pm & Saturday 8:30am - 5:00pm)/Non-Exempt   

DEPARTMENT: Access Services 

The following information is designed to outline the essential functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained. 

HIRING BONUS: $1,000 after 90 days 

PRIMARY FUNCTION: To greet and provide excellent customer service to our patients. Provide patients with the correct paperwork, register patient as needed and answer patient inquiries. 

DUTIES AND RESPONSIBILITIES: (*ESSENTIAL FUNCTIONS): 
1.    Greet patients at front desk, check in, register and/or update patient information including address changes, insurance changes, and direct them to the correct department or waiting area.* 
2.    Answer incoming telephone calls and direct to appropriate person. Determine if call is urgent and transfer to triage nurses/appropriate medical staff. Take phone messages for medical staff and providers when appropriate.* 
3.    Verify insurance via appropriate method.* 
4.    Sort, scan and send daily incoming and outgoing mail, faxes, releases, memos and other office documents.*
5.    Schedule routine and follow-up appointments (as well as confirm future appointments if directed by department).*
6.    Check the registration Daily Activity Report (DAR) each day in preparation for the appointments at your home location.*
7.    Collect co-payments and/or other payments from patients.*
8.    Balance daily cash drawer.*
9.    Pre-register patients when scheduling appointments.*
10.    Follow opening and closing procedures.
11.    Monitor and complete appropriate Registration related reports and workqueues in a timely manner.*
12.    Maintain appearance of patient waiting areas.
13.    Ability to work under pressure with busy provider schedules*
14.    Participate as an active team member in a patient-centered medical home.
15.    Attend ongoing job-related training. Training time may be outside of normal working hours.*
16.    Work respectfully and collaboratively in a team environment with a spirit of cooperation.*
17.    Attend all department meetings.*
18.    Maintains regular work attendance and punctuality.*
19.    Other duties as assigned.

EDUCATION/LICENSES PREFERRED: 
High School Diploma or equivalent 

EXPERIENCE/QUALIFICATIONS/SKILLS PREFERRED: 
Values team success
Compassionate, patient, tactful, diplomatic, sociable, well organized, thorough, and independent
Shows an interest in taking action to increase his/her knowledge and development as an employee
Contributes to an environment where people feel valued
Keyboarding skills
Electronic Health Record competency
Proficiency in medical software and Microsoft Windows
Organizational skills and ability to prioritize workflow
Oral communication skills and excellent phone etiquette with an ability to convey and receive information via the telephone
Competency in language, grammar, and spelling
Ability to interact and establish a good rapport with people over the telephone and in person, often in stressful situations
Capability of effectively working on more than one task without a reduction in the quality of work and service performed
Ability to react calmly and effectively in emergency situations and to work under pressure
Ability to accept responsibility and use initiative to proceed with necessary tasks without direct supervision
Skill in establishing and maintaining effective working relationships with patients and staff

COMPENSATION AND BENEFITS (Benefits eligibility begins at 20hrs/wk):
401k plan with Employer Matching up to 4.5% annually
Roth IRA
Comprehensive Medical, Dental and Vision insurance
Flexible Spending Account
Company provided $10K Group Life/AD&D insurance
Voluntary benefits: Life/AD&D, Dependent Life/AD&D, Short-Term Disability, Critical Illness, and Disability 
4.92 hours of PTO accrual per pay period (PTO accrual is prorated based upon FTE)
One paid Wellness day per year
Seven paid holidays, and 1 partially paid holiday (mid-day closure)
Employee Assistant Program

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