Provider Relations Coordinator

Description

At The Portland Clinic our mission is to be a trusted community collaborating to improve the health and well-being of those we serve. Join our team and let us work together to offer a welcoming, inclusive environment for our patients and the communities we serve.

JOB TITLE: Provider Relations Coordinator    

SUPERVISOR: CMO 

HOURS PER WEEK: 40hrs (M-F)/Exempt

DEPARTMENT: Administration

HIRING BONUS: $1,000 after 90 days 

The following information is designed to outline the essential functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained. 

PRIMARY FUNCTION: To work with senior medical leadership, administration and directly support the CMO in managing the employee/partnership lifecycle of providers. This includes recruitment, onboarding, development, retention, exit and advocacy. Maintain and manage provider credentialing information and oversight of insurance plan participation/hospital privileges for providers. 

DUTIES AND RESPONSIBILITIES: (*ESSENTIAL FUNCTIONS) 
1.    Manages full cycle recruiting for all Clinic providers. This includes:*
     a.    Evaluating current needs based on job openings 
     b.    Advertising for vacancies, managing provider job postings.
     c.    Screening candidates 
     d.    Arranging phone/remote and site interviews, expense reimbursement, relocation, site logistics, orientation, and other needs as defined.*
     e.    Collecting feedback from interview participants
     f.    Communicating results with all parties
     g.    Responding to applicant inquiries 
2.    Ensure insurance panel participation/hospital privileges for newly hired providers prior to start date. 
3.    Collect, verify and update credentialing information of Provider staff. *
4.    Review, revise and update credentialing policies on a regular basis. *
5.    Ensure continued insurance panel participation/ hospital privileges of existing provider staff. *
6.    Maintain open communication with insurance payor credentialing staff and follow up to resolve any barriers to provider participation.*
7.    Maintain and update internal credentialing software program.*
8.    Maintain and update outside credentialing websites. *
9.    Manage the collection of all required records and reports. 
10.    Work with TPC Alberty Surgical Center administrative manager to complete ASC credentialing, recredentialing applications. Assist in credentialing providers with external ASC as needed. 
11.    Work as liaison to hospital systems for provider call contracts, provider required trainings and employee health requirements.
12.    Facilitates and coordinates administrative meetings and contact with current providers on pressing needs and important topics of interest with CMO, branch and medical leadership and administration as appropriate. 
13.    Works with CMO and administration to coordinate and provide administrative support for provider committees and meetings
     a.    Leadership Council
     b.    Schedule Change Criteria Committee
     c.    Partner meeting
     d.    All provider meetings
14.    Partners with CMO and Leadership Council to maintain and update provider policies.
15.    Works with CMO to maintain administrative calendar of provider events, meetings and engagements. 
16.    Partners with branch manager to align administrative meetings and engagements on provider EPIC schedules. 
17.    Coordinate the annual provider review process/merit increases.
18.    Maintains awareness of Oregon Medical Board requirements for licensure, policy changes and practice requirements.  Works with CMO and clinical and administrative staff to maintain OMB compliance. 
19.    Review monthly OMB action report. 
20.    Communicates efforts with physicians as to create a culture of support.*
21.    Partners with external organizations that might offer support for physicians, including counseling, financial advice, etc.*
22.    Serves as lead medical staff coordinator and partners with the TPC marketing team to organize new and existing programs
     a.    TPC Provider Retreat
     b.    AMGA Provider Satisfaction Survey
     c.    Provider social functions and other provider activities that promotes culture relationship-building.
23.    Conducts provider exit interviews
24.    Work respectfully and collaboratively in a team environment with a spirit of cooperation.*
25.    Attends work regularly as scheduled.*
26.    Carries out other duties and responsibilities as directed by Administration.

REQUIREMENTS: 
⦁    Bachelors Degree in Healthcare Administration or related field.
⦁    Required to be highly detailed oriented.
⦁    Must be highly organized.
⦁    Credentialing certification (CPCS) preferred but not required.

PREFERENCES: 
⦁    Values team success
⦁    Compassionate, patient, tactful, diplomatic, sociable, well organized, thorough and independent
⦁    Shows an interest in taking action to increase his/her knowledge and development
⦁    Proficiency in Microsoft Office
⦁    Organizational skills and ability to prioritize work flow
⦁    Oral communication skills and excellent phone etiquette with an ability to convey and receive information via the telephone
⦁    Competency in language, grammar and spelling
⦁    Ability to interact and establish a good rapport with people over the phone and in person
⦁    Capability of effectively working on more than one talk without a reduction in the quality of work and service performed
⦁    Ability to react calmly and effectively under pressure
⦁    Ability to accept responsibility and use initiative to proceed with necessary tasks without direct supervision
⦁    Skill in establishing and maintaining effective working relationships with providers and senior leadership.
⦁    Ability to effectively manage confidential information
⦁    Experience with building reports and tracking a high volume of information

COMPENSATION AND BENEFITS (Benefits eligibility begins at 20hrs/wk):
⦁    401k plan with Employer Matching up to 4.5% annually
⦁    Roth IRA
⦁    Comprehensive Medical, Dental and Vision insurance
⦁    Flexible Spending Account
⦁    Company provided $10K Group Life/AD&D insurance
⦁    Voluntary benefits: Life/AD&D, Dependent Life/AD&D, Short-Term Disability, Critical Illness, and Disability 
⦁    4.92 hours of PTO accrual per pay period (PTO accrual is prorated based upon FTE)
⦁    One paid Wellness day per year
⦁    Seven paid holidays, and 1 partially paid holiday (mid-day closure)
⦁    Employee Assistant Program

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