Description

Client Service Representative

Class: Hourly 
Division:  Public Records

This is a remote job opportunity. 

Job Description:

This person will follow internal operational standards while processing research requests and results. This person will determine, based on standard operating procedures, which day to day activities require prioritization. This individual will work cooperatively with both internal/external clients and researchers in an effort to process research requests. In addition, this person will provide backup to multiple departments and support special projects when directed by Client Service leadership. This position reports to the Client Services Supervisor.

Primary Responsibilities:

• Accurate processing of search requests and results including regular updates on pending searches. 
• Coordination between clients and vendors to ensure timely completion of all research requests. 
• Handles incoming calls and emails from clients and/or vendors. 
• Accurate transfer of data from order documents into our internal application.
• Contacts clients and/or candidates to obtain missing required information. 
• Internal department tasks and projects as assigned.
• Short term account management responsibilities on an as needed basis.

Qualifications:

• Must be detail-oriented. 
• Must be able to interpret data fields on inconsistent vendor result forms. 
• Must be able to independently prioritize day to day activities and unexpected distractions. 
• Must be able to quickly resolve problems with client requests and follow through with vendor shortcomings. 
• Must possess courteous and professional phone and written communication skills. 
• Experience using Microsoft Office & PCs.

Skills:

• Typing -- 35+ WPM
• Microsoft Suite -- Intermediate 
• PC -- Basic

Essential Functions:  This job description does not include the marginal functions of the job that are incidental to the performance of fundamental job duties. All duties and responsibilities, including regular and reliable attendance are essential job functions and requirements and are subject to possible modification to reasonably accommodate qualified individuals with disabilities. To perform this job successfully, the incumbent(s) must possess the skills, aptitudes, and abilities to perform each duty proficiently, with or without reasonable accommodation. Some individuals who pose a direct threat or significant risk to the health or safety of themselves or others may be unable to perform this job. The requirements listed in this job description are the minimum levels of knowledge, skills, or abilities necessary for the job, with or without reasonable accommodation.

If you have what it takes to succeed in this role and would like to join a growing organization filled with exceptional, positive, and motivated individuals, this is the place for you! Benefits include: Medical, Dental, 401(k), Paid Vacation, Paid Holidays, Paid Time Off, and Flexible Spending. We look forward to hearing from you! 

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