Primary Purpose of the Job

This is an entry level position. This person will follow internal operational standards while processing research results. This person will determine, based on standard operating procedures, which search results to retrieve. This individual will work cooperatively with both internal clients and team members in an effort to efficiently process research requests. In addition, this person will provide backup to multiple departments and support special projects when directed by floor leads. This position reports to the Research Supervisor.

Primary Responsibilities

• Accurate processing and reporting of search results including regular updates on pending searches.
• Coordination between clients and resources to ensure timely completion of all research results.
• Processes search results with the utmost care and attention to detail.
• Internal department tasks and projects as assigned.

Qualifications

• Must be detail-oriented.
• Must be able to interpret data fields on inconsistent resource result forms.
• Must be able to independently prioritize day to day activities and unexpected distractions.
• Must be able to quickly resolve problems with system/research issues and follow through with workload disruptions.
• Must possess courteous and professional phone and written communication skills
• Must be able to work independently and multi-task.
• Experience using Microsoft Office & PC's.

Skills

• Typing - 35+ WPM
• Microsoft Suite - Intermediate
• PC - Basic

This job description does not include the marginal functions of the job that are incidental to the performance of fundamental job duties. All duties and responsibilities, including regular and reliable attendance are essential job functions and requirements and are subject to possible modification to reasonably accommodate qualified individuals with disabilities. To perform this job successfully, the incumbent(s) must possess the skills, aptitudes, and abilities to perform each duty proficiently, with or without reasonable accommodation. Some individuals who pose a direct threat or significant risk to the health or safety of themselves or others may be unable to perform this job. The requirements listed in this job description are the minimum levels of knowledge, skills, or abilities necessary for the job, with or without reasonable accommodation.