HR Operations & Transformation Manager

Cenlar is the nation’s leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity and care. A promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career.

 

The HR Operations & Transformation Manager will manage projects and day-to-day operational deliverables, ensuring efficient delivery of HR services, process improvements, and seamless integration of HR solutions & technology. The ideal candidate will have a strong background in project management, process optimization, and a passion for change management and implementing effective, agile solutions to enhance HR operations. Will work closely with HR leaders and cross-functional teams to identify opportunities for process improvements and streamline HR operations.

Responsibilities:

• Partner with HR Leadership to design and implement an enterprise-wide talent management strategy that aligns with our organizational goals and Core Values and enables growth and development of our current and future leaders.
• Develop and manage a robust succession planning program to identify and prepare key talent for leadership roles; partner with HR Business Partner team and leadership to prepare actionable development plans for critical roles.
• Collaborate with the HR Business Partner team to ensure talent management initiatives support business objectives and foster a culture of growth and innovation.
• Lead and manage HR projects from initiation to completion, ensuring that objectives are met within scope, time, and budget. Develop project plans, track progress, and report status to stakeholders.
• Identify inefficiencies and bottlenecks within HR operations. 
• Develop and implement solutions to improve workflows, increase productivity, and enhance the overall employee experience.
• Work with HR teams to map existing processes, identify areas for improvement, and design streamlined processes that are scalable, efficient, and aligned with best practices.
• Apply agile principles to HR projects and operations; Foster a culture of continuous improvement and flexibility by utilizing iterative cycles, feedback loops, and regular assessments to deliver value quickly and effectively.
• Create and maintain comprehensive documentation of HR policies, processes, and systems, ensuring that all materials are clear, concise, and easily understandable for both HR teams and employees.
• Collaborate with HR leadership, IT, finance, and other departments to implement HR systems and technologies that enhance the efficiency and accuracy of HR operations.
• Analyze HR data to assess the effectiveness of HR processes and make data-driven recommendations for further improvements; Prepare regular reports for senior management.
• Ensure that all HR processes and initiatives comply with legal and regulatory requirements. 
• Stay updated on HR industry trends and best practices to ensure HR operations remain competitive and compliant.

Qualifications:

• Bachelor’s degree or equivalent experience
• 5+ years of experience in HR operations, project management, or process improvement roles, with a proven track record of driving successful HR initiatives.
• Strong project management skills with experience in managing multiple projects simultaneously. Certification in project management (PMP, Scrum, or similar) is a plus.
• Solid understanding of process improvement methodologies (e.g., Lean, Six Sigma, Kaizen) and practical experience in implementing process changes in an HR context.
• Proficient in creating and maintaining clear, detailed, and user-friendly documentation (e.g., policies, procedures, user guides).
• Experience with process mapping tools (e.g., Visio, Lucidchart) and methodologies to document workflows and identify optimization opportunities.
• Strong understanding of agile frameworks and experience applying agile methodologies in HR or business operations.
• Experience working with HRIS systems (Workday, ADP, SAP SuccessFactors, Dayforce, etc.)and other HR technologies. Familiarity with data integration and automation tools is a plus.  This includes implementing changes in systems and processes.
• Strong analytical and problem-solving skills, with the ability to leverage data to drive decision-making and process improvements.

Total Rewards:

At Cenlar, you’ll receive an outstanding benefits package that includes paid medical, dental, and life insurance, 401(k), and tuition assistance as well as opportunities for training and professional advancement.

Cenlar is a drug-free workplace and an equal employment opportunity/affirmative action employer M/F/D/V/SO.

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