Compliance Manager

Cenlar is the nation’s leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity and care. A promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career.

The Compliance Manager serves a pivotal role to ensure Cenlar’s mortgage servicing operations adheres to all regulations. This position is responsible for providing compliance advisory services by conducting independent basic and advanced research and analysis as it pertains to our compliance environment. This role provides both strategic and tactical compliance support to the First Line of Defense and sits within the Second Line of Defense. The Compliance Manager will independently produce compliance risk assessments, perform credible challenge, and build plus conduct monitoring/testing. The Compliance Manager will demonstrate autonomy to proactively and collaboratively support their assigned areas within Operations by continuously consulting and solving complex regulatory problems in active partnership with the first line of defense. 

Responsibilities:

Compliance Management & Advisory

• Provides strategic and tactical compliance support to the Compliance environment for performing loans or default servicing
• Maintains a thorough understanding of federal and state regulations related to mortgage servicing, mortgage lending, including FHA, VA, USDA, and GSE guidelines 
• Conducts independent and basic research and analysis as it pertains to the compliance environment
• Answers day-to-day consumer compliance related requests and questions, timely and accurately.
• Partners closely with the Business Control team to review and oversee escalated regulatory (federal, state, GSE, and Insurer) issues, ensuring that root cause analysis is accurately performed, a remediation plan is approved with a defined date for implementation, is implemented, tested and validated and a determination of whether additional action is required to be taken (i.e. lookback, etc., working in connection with Legal) or made
• Reviews and approves changes in consumer compliance related policies and procedures
• Reviews and approves changes to job specific and enterprise-wide compliance training and reviews and implements enterprise wide and job specific training in accordance with the approved, established schedule
• Reviews and approves changes to borrower communications
• Periodically reviews compliance specific tables to update information in MSP
• Supports Third Party Risk Management and Attorney Governance Committees
• Provides compliance expertise on enterprise approved projects

Regulatory Change Management

• Supports the regulatory change process by determining the impact of regulatory changes and assists the business operations teams with implementing regulatory changes within the effective date timeframes. 
• Reviews results of QC testing for 90 days to ensure change was implemented effectively

Risk Assessment/Testing/KRI

• Proactively performs with minimal direction the annual review and update of the Compliance Risk Assessments.
• Identifies, documents, and measures regulatory risks that align to the relevant functional aspects of the operations.
• Performs surveillance over key operational and risk reports, including complaint management that details noncompliance or the risk of noncompliance; performs analysis for red flags to perform deeper dives or analysis to detect potential systemic issues
• Reviews enforcement actions, regulatory bulletins, and supervisory announcements to identify emerging regulatory risks, and advises other internal stakeholders and industry SME’s regarding such risks
• Executes the assigned Compliance Testing within the timeframe outlined in the Compliance Monitoring and Testing Schedule
• Works with the Business Control and business unit teams ensuring all testing results are properly vetted
• Assists in analyzing trends in Key Risk and Key Performance Indicator metrics
• Reviews and validates new/amended Key Risk and Key Performance metrics
• Appropriately assess risk when business decisions are made, including but not limited to compliance and operational risk. Demonstrate consideration for Cenlar’s reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards
   

Qualifications:

• Bachelor’s degree or equivalent experience; criminal justice, business, or financial programs of study preferred
• Minimum of 5-7 years (experience in financial services compliance, mortgage banking compliance or mortgage lending/servicing compliance
• Certified Regulatory Compliance Manager (CRCM) Certification is preferred 
• Strong understanding of the laws and regulations, specifically, Equal Credit Opportunity Act and Fair Housing Act (Fair and Responsible Lending & Servicing)
• Strong understanding of regulatory processes, operations and activities, and requirements of a mortgage servicing company
• Ability to build effective relationships with a proven ability to build trust and credibility through strong interpersonal skills, communications, actions, and presence
• Strong knowledge of compliance risk management concepts, data, frameworks, systems, methods, and good governance practice. 
• Strong analytical skills
• Strong ability to produce work product independently with minimal supervision
• Strong ability to multi-task
• Self-starter who takes accountability and pride in the work they perform
• Excellent collaborative skills demonstrated through ownership of issues seen through resolution, providing sound guidance to others, and positively influencing organizational culture
• Outstanding communication skills, both oral and written, and the ability to communicate clearly
   

Total Rewards:

At Cenlar, you’ll receive an outstanding benefits package that includes paid medical, dental, and life insurance, 401(k), and tuition assistance as well as opportunities for training and professional advancement.

Cenlar is a drug-free workplace and an equal employment opportunity/affirmative action employer M/F/D/V/SO.