Operations Business Analyst II

Cenlar is the nation’s leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity and care. A promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career.

The Operations Business Analyst provides detailed and summary reporting to assist in the monitoring of the quality, processing timeliness and regulatory compliance.  The Analyst works with a cross-functional team to design, plan, develop and implement initiatives around both new and existing processes and identifies and executes on strategies to improve workflow through automation and/or enhanced reporting.  This position collaborates with various business units across the company, including leadership, to translate business needs into strategies and plans with focused execution.

Responsibilities:

• Provides detailed and summary reporting to assist in the monitoring of the quality, processing timeliness and regulatory compliance
• Works with a cross-functional team in planning, developing and implementing initiatives around both new and existing processes 
• Identifies and executes on strategies to improve workflow through automation and/or enhanced reporting
• Partners directly with business owners to implement solutions to process defects
• Creates task plans and action items for tracking projects, timeline adherence, and follow-ups with business units
• Prepares and communicates meeting materials and handles meeting logistics
• Manages and executes a schedule of daily, weekly and monthly reports to provide detail and summary reports for the purpose of monitoring the work of the processing vendor
• Develops, runs and quality controls ad-hoc reports as requested
• Builds and maintains relationships with key individuals within the organization business teams and use these relationships to align needs within the department and initiate process changes
• Proposes recommendations to business units to drive solutions for process gaps and coaching opportunities
• Analyzes internal practices, understands the business risk management needs, and research both internal and external solutions for process improvements
• Develops, maintains and monitors reporting to support department leadership in the areas of staffing requirements, work-force management, productivity statistics and other key metrics utilized in running the business unit
• Possesses in-depth working knowledge of departmental processes and procedures to identify opportunities for process improvements that result in efficiency gains, cost savings and/or risk mitigation, and work with management/staff to implement approved initiatives
• Reviews monthly quality reports for and identifies gaps for PI
• Assesses and evaluates audit findings for process improvement project initiations
• Supports department management and staff by providing technical support for all applicable business functions
• Utilizes all technical tools available and appropriate to the position to support department initiatives and implement efficiencies
• Conducts regular reporting of departmental and staffing metrics
• Provides departmental audit support, especially as it relates to reporting
• Develops dashboards to serve as monitoring tools and reports for assistance in managing risk and completing research more efficiently
• Reviews departmental processes to identify areas for quality or efficiency gains, and work with staff to implement any approved process changes
• Keeps abreast of developments within the broad area of IT and looks for opportunities to apply them to the company/department goals
• Provides daily, weekly, and monthly updates to management, as necessary
• Assists with project support in reporting, root cause analytics, process mapping, and tracking/reporting of results
• Drives internal department initiatives through project management and coordination of activities.
• Appropriately assess risk when business decisions are made, include but not limited to compliance and operational risk. Demonstrate consideration for Cenlar’s reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Transfer Operations:

• Develops reports, dashboards, KPIs, scorecards, trending, and other business tools to meet business needs
• Analyzes processes and data by extracting complex data from several reporting sources/environments
• Identifies, analyzes, and interprets trends or patterns with complex data sets and makes recommendations 
• Maintains, creates, and updates databases and prepares data reports
• Processes ad-hoc reports to answer business questions
• Conducts testing and roll out of all projects/process improvements to ensure dashboards and reports meet business needs
• Understands ongoing requests and translates them into reports for team members and other stakeholders
• Maintains and utilizes various SharePoint Lists, SP Workflow, MS Access, MSP Tasks, MSP Transactions/ Scripts, Outlook Advanced Templates/ forms/ Custom Fields for shared mailboxes, etc. solve to support business process needs
• Works with Servicing Reporting for ongoing reporting and Database needs requiring advanced automation or ongoing Client/Business delivery
• Maintains, creates, and updates various departmental SharePoint sites and databases including acting as administrator and maintaining controls/procedures as required.  Including maintaining departmental tool matrix
• Identifies and implements compliance related changes/updates, as identified by legal and/or compliance committee
• Acts as engaged team member to represent department in PMO related projects and/or Implementation calls
• Attends and moderates weekly client meetings during the interface development process.  This may include documenting minutes, updating actions items, follow-up, etc.
• Creates and manages report cards by client for the various transfer operations departments
• Performs capacity tracking where feasible by reportable transactions
• Supports various departmental monthly projects and coordinate tasks such as monthly MOR, reports, etc.
• Develops and maintains test queries for all new loan flow and transfers (pre and post) by ensuring the data remains logical and correct; provide trending and analytics that assist in review of data by team members and leadership team

Qualifications:

• Bachelor's degree or equivalent experience
• 3 to 5 years of Mortgage Banking industry experience preferred
• Project management/leadership and/or business analyst experience preferred
• Experience working with Black Knight Financial systems (Process Management, MSP, etc. and/or familiar with other mortgage servicing systems)
• Excellent critical thinking and logical reasoning abilities
• Strong desire to learn and understand processes with ability to translate learnings into actionable tasks
• Organizational and prioritization skills
• Self-motivated
• Excellent verbal and written communication skills
• Medium to advanced technical skills specifically in Excel, Access, SQL, and SharePoint a plus
• Project leadership experience preferred
• Ability to multi-task
• Ability to work with all levels of individuals as a team player

Total Rewards:

At Cenlar, you’ll receive an outstanding benefits package that includes paid medical, dental, and life insurance, 401(k), and tuition assistance as well as opportunities for training and professional advancement.

Cenlar is a drug-free workplace and an equal employment opportunity/affirmative action employer M/F/D/V/SO.