Position Summary
Transform lives by supporting Adult Education and learning resources provided in the Academic Learning Center. In collaboration with the staff in the Academic Learning Center, provide essential resources to students, faculty, and community members.

Duties & Responsibilities
Provide Academic Learning Center support to include: using specialized software to maintain the integrity of ABE client reporting and attendance; ordering and maintaining supplies; creating and updating student records in PeopleSoft; updating and maintaining grant data; maintaining student records and files; creating extended education courses in PeopleSoft; creating and disbursing client forms, enrollment forms, and new student folders; investigating and correcting data based on error reports; assisting in mail processing; submitting media service requests; assisting with opening and closing procedures; assisting with work study employees; submitting facilities requests; troubleshooting office equipment; and collaborating with Academic Learning Center staff to ensure students, faculty, and community members receive the necessary services and resources.

Provide student support services to include: assisting with intake and orientation of new Academic Learning Center students; assessing and connecting students with appropriate resources; instructing and assisting with computer/network log in; providing Academic Learning Center equipment and software instruction and assistance; providing instruction on MyCampus, MyMSTC, and Blackboard functions; providing Academic Learning Center tours and orientations; providing assistance in utilizing online catalog and databases; providing first level troubleshooting with technology and software; and proctoring tests upon request.

Provide library services support to include charging/discharging materials; creating and updating patron accounts; creating identification cards; assisting with interlibrary and intralibrary requests; processing orders; maintaining records and files; processing, preparing, and maintaining collections; coordinating library managed equipment; managing student fines, fees, and academic holds due to past due library accounts; and using specialized software to maintain the integrity of library databases.

Handle sensitive information in accordance with applicable guidelines and regulations.

Collaborate with the APEX team to provide on-going faculty and community support related to new and existing educational technology applications and the College’s learning management system.

Greet and provide customer service to students, employees, and the public; respond to a variety of in-person or phone inquiries pertaining to Academic Learning Center services; and make appropriate referrals as needed. Communicate and enforce Academic Learning Center policies and procedures.

Perform other duties as assigned.

Qualifications
Associate degree in related field required. Equivalent combination of education and Mid-State experience will be considered in lieu of associate degree.

Minimum of one year of prior office experience in a setting which utilized current office technology required.

Working knowledge of Windows, Microsoft Office applications, and PeopleSoft applications, or the ability to learn and use PeopleSoft. Proficient in Microsoft Office applications including Excel, Word, Accessand Outlook.

Must possess excellent organizational, interpersonal, and communication skills.

Must possess ability to:

• Effectively manage time and resources to ensure that work is completed efficiently.
• Accomplish tasks by considering all areas involved, no matter how detailed; show concern for all aspects of the job; accurately check processes and tasks; be watchful over a period of time.
• Achieve a satisfactory level of technical, functional, and/or professional skill or knowledge in position-related areas; keep up with current developments and trends in areas of expertise; leverage expert knowledge to accomplish results.
• Meet and exceed (internal or external) customer expectations while cultivating relationships that secure commitment and trust.
• Maintain effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjust effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
• Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.
• Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self-impose standards of excellence rather than having standards imposed.
• Demonstrate a positive attitude and approach toward work.

Must embrace Mid-State’s core values of student centeredness, commitment, accountability, respect, integrity, and exceptional service.

Compensation & Benefits
Compensation is dependent upon experience and qualifications.

Benefits include health, dental, and vision insurance; life insurance; short-term and long-term disability; paid time off and holidays; flexible spending account; Wisconsin Retirement System; 403(b) and 457; employee assistance program; educational assistance; and employee wellness program.

How To Apply
To be considered for this position, you must complete an online application.  You should have the following information available when completing an application:

• Contact information (addresses, phone numbers)
• Employment History
• Education
• Electronic copy of resume and transcripts

Application materials submitted via mail, fax, email, or in-person will not be considered.

Incomplete applications or applications noting "See Resume" will not be considered.

Continuous recruitment with first review of completed applications starting November 22, 2024.  Applications received on or after November 22nd may be considered in a secondary pool.

Please note that Mid-State’s main form of communication during the recruitment process is email.  In addition to receiving communications from email addresses with an @mstc.edu domain, you may receive emails from donotreply@invalidemail.com.  Please be sure to watch your inbox as well as junk, spam, and clutter folders.

Equal Opportunity
Mid-State Technical College, an equal opportunity employer and educator, does not discriminate on the basis of race, color, national origin, gender, disability, sexual orientation, or other applicable legislated categories, in its services, employment programs, and/or its educational programs and activities, including but not limited to admission, treatment, and access. Mid-State Technical College provides reasonable accommodations to assist persons with disabilities to access or participate in its programs and activities. The following person has been designated to handle inquiries regarding the nondiscrimination policies: VP-Human Resources, 32nd Street N, Wisconsin Rapids, WI 54494, Phone: 715-422-5325 or Email:aaeo@mstc.edu.

Optimize Your Online Application Experience
Below you will find a few technical tips to help ensure a positive and successful online application experience:

• Be sure to fill in each field in the application.  You will receive an error message at the time of submission and your application will not be submitted if each required field is not filled in.
• Avoid clicking the back, forward, or refresh buttons while applying.  Doing so will interfere with the submission and may result in data loss.
• Clear your browser's temporary files/cache and cookies prior to beginning the application.
• Disable pop-up blockers.
• Do not bookmark or favorite the application.  Navigate to the careers site each time you wish to access your saved/submitted application.
• Your application session will remain open for 24 hours assuming you do not close your browser.  To ensure submission, complete the application process within that time frame.
• The following browsers are currently supported:

Edge
Firefox
Chrome
Safari

• The following operating systems are currently supported:

Windows 7, 8 and 10, both 32-bit and 64-bit, as well as Mac OS 10.6 and greater.

If you experience issues in submitting your online application, please contact Human Resources at 715.422.5568.