At The Portland Clinic our mission is to be a trusted community collaborating to improve the health and well-being of those we serve. Join our team and let us work together to offer a welcoming, inclusive environment for our patients and the communities we serve.
JOB TITLE: ASC Registration/Reception
SUPERVISOR: ASC Administrative Manager
HOURS PER WEEK: 40hrs/Non-exempt (Monday-Friday 8:30am - 5:00pm)
DEPARTMENT: Alberty Surgical Center
HIRING BONUS: $1,000 after 90 days
The following information is designed to outline the essential functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.
PRIMARY FUNCTION: Responsible for greeting and registering patients, greeting and directing family members and others who arrive at the facility; handling all incoming telephone calls, back up for surgery scheduling, chart preparation data compilation and metrics. Assist patient to and from car as needed.
DUTIES AND RESPONSIBILITIES: (*ESSENTIAL FUNCTIONS)
1. Greets surgery patients, collect appropriate insurance and billing documentation. *
2. Greet family members, salespeople and other visitors to the facility. Direct them to proper person or location in the facility. Keep family members updated with necessary information. *
3. Receive all incoming calls and provide appropriate response or direct calls to proper individual for handling. *
4. Assist with preparing surgery charts, gather proper documentation from various offices. *
5. Maintain family refreshment station for waiting room, manage visitors in waiting room. *
6. Provide clerical support as necessary.
7. Respond appropriately to emergency codes. *
8. Distributes all mail or couriered packages. *
9. Attend staff meetings. *
10. Uses appropriate use of PPE for patient care and other settings where required. *
11. Be an active participant in committees (i.e. Safety Committee, Infection Control). *
12. Participate in orienting new staff. *
13. Maintain regular, in person, work attendance and punctuality, as scheduled.*
14. Understand hazard risk and demonstrate complete understating of established emergency procedures for the Surgery Center. *
15. Reports incidences or issues through chain of command and maintains confidentiality. Complete all employee/patient incident documentation in a thorough and timely manner. *
16. Assist/floats to other departments as needed.
17. Employees will not be discourteous or disrespectful to a customer or any member of the public while in the course and scope of company business. *
18. Work in a cooperative manner with management/supervision, coworkers, patients and vendors. *
19. Abide by company policies. *
20. Other duties as assigned.
REQUIREMENTS:
⦁ High School diploma or equivalent
⦁ Current CPR certification
PREFERENCES:
⦁ Previous healthcare experience, preferably in a surgical setting
⦁ Basic understanding of infection control
⦁ Organizational skills and ability to prioritize work flow
⦁ Ability to react calmly and effectively in emergency situations and to work under pressure
⦁ Compassionate, patient and tactful
⦁ Skill in establishing and maintaining effective working relationships with patients and staff
⦁ Proactive, independent, and accountable
⦁ Proficient computer skills
⦁ Values team success
COMPENSATION AND BENEFITS (Benefits eligibility begins at 20hrs/wk):
⦁ 401k plan with Employer Matching up to 4.5% annually
⦁ Roth IRA
⦁ Comprehensive Medical, Dental and Vision insurance
⦁ Flexible Spending Account
⦁ Company provided $10K Group Life/AD&D insurance
⦁ Voluntary benefits: Life/AD&D, Dependent Life/AD&D, Short-Term Disability, Critical Illness, and Disability
⦁ 4.92 hours of PTO accrual per pay period (PTO accrual is prorated based upon FTE)
⦁ One paid Wellness day per year
⦁ Seven paid holidays, and 1 partially paid holiday (mid-day closure)
⦁ Employee Assistant Program