Position Description
Business Analyst Sr.
Cenlar is the nation’s leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity and care. A promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career.
In addition, the Business Analyst will perform current state assessment, document current state process flows, and provide input for increasingly complex project activities. The Business Analyst will also participate in and recommend maturing the processes within the Enterprise Project Management Office and lead small to medium scale projects.
• Develops business strategies and requirements for capabilities to configure and enhance Cenlar and/or Client systems, solutions, processes, policies, routines, reports, products/ services, etc. to meet strategic needs
• Independently produces timely, accurate, and high-quality reporting dashboards for management and business professionals across Cenlar using various methods, applications and tools
• Interacts with Operations and Technology stakeholders, including leadership, to ensure solutions meet Cenlar and/or Client needs
• Leads the modeling, analytical support, and business forecasting efforts for the business unit
• Independently creates and manages project plans for tasks and action items and effectively manages projects, communicating and coordinating across project stakeholders, achieving project timelines, and managing ongoing leadership updates
• Facilitates resolution of strategic and complex Cenlar and/or Client issues and independently coordinates across Cenlar operational units, leading other team members as needed
• Develops strategy and coordinates across team members on attainment and execution of any feedback/surveys and conducts an analysis of responses
• Develops strategy for reporting for suite of reports supporting Cenlar and/or Client routines, activities, or systems coordinating across business units
• Creates and automates report distribution as needed
• Appropriately assess risk when business decisions are made, include but not limited to compliance and operational risk. Demonstrate consideration for Cenlar’s reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Additional Responsibilities for EPMO
• Support deliverable management, communication, reporting, collection of data and governance of ePMO framework
• Operate in and maintain PMO applications (PPM Admin, Team site), tools, templates, and other program-wide standards. Become subject matter expert and primary liaison
• Produces timely, accurate, and high-quality reporting dashboards for management and business professionals across Cenlar using various methods, applications and tools
• Drives internal department initiatives and responsibilities through project management/coordination activities
• Primary liaison between ePMO and key support groups in support of ePMO management (financial, time, resource)
• Assists with other duties as assigned
• Provide project management oversite on medium projects
• Review project deliverables to ensure quality adherence to process and framework (audit)
• Suggest recommendations and participate in maturing the processes within the ePMO and lead maturity efforts.
Qualifications:
• Bachelor's degree or equivalent experience
• 5 to 7 years of related work experience relating to business analytics or project management
• Knowledge of business and financial terms and principles, experience in financial services/mortgage servicing is an advantage
• Strong oral, written, and verbal communication skills and ability to effectively present information to leadership
• Strong organizational, project management, and analytical skills
• Ability to provide efficient, timely, reliable, and courteous service
• Ability to synthesize information from multiple sources and identify critical intelligence and data interpretations
• Advanced skills in MS Word, Excel, PowerPoint, Access, SharePoint, and Salesforce
• Exemplary attention to detail, self-motivated, and results-oriented
• Decisions made with understanding of procedures and company policies to achieve set results and deadlines
• Responsible for developing forward thinking efforts and for setting own project deadlines
Additional Requirements for EPMO
• 5 to 7 years of related work experience in business analytics, process improvement or project management
• Lean or Six Sigma certification preferred
Additional Information:
- Grade Level: 61
- Employment Duration: Regular (Full-Time)
Total Rewards:
At Cenlar, you’ll receive an outstanding benefits package that includes paid medical, dental, and life insurance, 401(k), and tuition assistance as well as opportunities for training and professional advancement.
Cenlar is a drug-free workplace and an equal employment opportunity/affirmative action employer M/F/D/V/SO.
The actual compensation offered will depend on factors including but not limited to the candidate's experience, qualifications, skills, and location. This range represents the reasonable minimum and maximum salary the company expects to pay for this position.