Position Description

Pharmacy Technician I
Location Pittsburgh, PA
Primary Job Function Pharmacy
ID** 21005
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Your career starts now. We’re looking for the next generation of health care leaders.

At AmeriHealth Caritas, we’re passionate about helping people get care, stay well and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together we can build healthier communities. If you want to make a difference, we’d like to hear from you.

Headquartered in Philadelphia, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services. Discover more about us at www.amerihealthcaritas.com.


The Pharmacy Technician supports the organization’s mission and purpose by providing front-line customer support for a diverse portfolio of customers. The incumbent will handle inbound telephone inquiries from members, pharmacies, and prescribers in our National Customer Care Center.  Consistently meet established productivity, schedule adherence, and quality standards.


  • Provide real-time support to pharmacies with point-of-service inquiries
  • Educate prescribers on formulary and prior authorization processes
  • Enter customer data and other relevant information into our documentation tool
  • Assist members with pharmacy benefit inquires 
  • Adhere to standard operating procedures to ensure contact handling accuracy and operational effectiveness
  • Effectively communicate issues and resolutions to customers and appropriate internal staff


  • High School Diploma or equivalent required
  • Bachelor's degree or equivalent experience required
  • Active/current National Pharmacy Technician Certification (PTCB, NCCT or ExCPT) or ability to obtain one within the first six (6) months of employment is required
  • Minimum three (3) years of current/recent PBM and/or current/recent pharmacy experience required


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