Position Description

Patient Accounts Specialist - NorthShore University Health System (Evanston, Skokie, Glenview)
Location Multiple Locations
Job Code 1692
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Po sition Highlights:

  • Position: Patient Accounts Specialist
  • Location: NorthShore has openings in the following locations: Skokie, Evanston, Glenbrook, and Highland Park 
  • Full Time/Part Time: Part-time AND Full-time opportunities available 
  • Hours: Rotating shifts during the afternoons (11:00am-7:30pm) and evenings (3:00pm-11:30pm)


What you will need :

  • Education: High school diploma or equivalent required; college degree preferred
  • Experience: One year customer service experience in a healthcare or health insurance related field required
  • Skills: Typing speed of 30 wpm required, one year computer experience required. Basic knowledge of medical terminology and insurance industry terminology preferred
  • Reliable transportation to one of the locations listed above


What you will do :

  • Act as an internal/external resource for all customer groups by providing access to healthcare services in accordance with established policies
  • Identify payment sources for all services provided; assist in collecting payments, and triage patients or their representatives for financial counseling
  • Maintain accurate electronic medical records and abide by all internal and governmental/regulatory compliance expectations



NorthShore University HealthSystem (NorthShore) is an integrated healthcare delivery system consistently ranked as a Top 15 Teaching Hospital in the U.S. The NorthShore system, headquartered in Evanston, Ill., includes six award-winning hospitals – EvanstonGlenbrookHighland ParkNorthwest Community  Skokie, and Swedish. NorthShore comprises three exemplary physician networks, totaling more than 4,250 doctors across immediate, primary, specialty and complex care; and 170+ office locations and 35+ immediate care centers. NorthShore has an established reputation with more than 17,000 team members system-wide.


NorthShore is committed to excellence in its academic mission and supports teaching and research as the principal teaching affiliate of the University of Chicago Pritzker School of Medicine. NorthShore was the first health system in Illinois to receive Magnet® designation—the highest, most prestigious honor that demonstrates excellence in nursing and high standards in patient care. The system earned Magnet re-designation in 2019. When you work for NorthShore, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. At NorthShore University HealthSystem, diversity, equity and inclusion are at the core of our mission to support our team members and patients - irrespective of race, ethnicity, age, gender, sexual orientation or socioeconomic status. We believe that by recognizing and embracing our differences we create an organization that welcomes all to contribute and grow.


We invite all candidates to our team, as we continue to build on the incredible value our diverse talent brings to our organization, our community and our patients.
Please explore our website (www.northshore.org) to better understand how NorthShore delivers on its mission "to preserve and improve human life" through superior clinical care, academic excellence and innovative research.NorthShore is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor. 

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